Office Coordinator

2 days ago

Ujjain, India Alankaram Full time

Job Title: Back Office / Sales Coordinator – Team Lead Location: Alankaram Head Office, Pithampur (M.P.) Department: Sales / Operations Reports To: Senior Sales Manager / Sales Head About Alankaram Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence. Role Overview We are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur. Key Responsibilities 🗂 Sales Support & Coordination - Manage end-to-end sales order processing, from enquiry to dispatch. - Track status of orders in coordination with production, design, logistics, and sales teams. - Coordinate with retail and B2B clients for queries, updates, documentation, and payments. 👥 Team Leadership - Lead, train, and manage a team of 3–6 back-office executives. - Assign tasks, monitor performance, and ensure timely execution of daily responsibilities. - Conduct regular team reviews and ensure adherence to SOPs. 📊 Reporting & Systems - Maintain sales reports, lead tracking sheets, and CRM entries. - Provide weekly and monthly MIS to sales leadership. - Assist in preparing product-wise or region-wise sales summaries. 🛒 Catalog, Pricing & Documentation - Manage and update product catalogs, price lists, and client-specific records. - Coordinate pricing proposals, quotations, and client communications. 💼 Client Coordination - Support in documentation and coordination for architects, interior designers, and channel partners. - Act as a liaison between sales executives, clients, and production teams. Required Skills & Qualifications - Graduate/Postgraduate in Commerce, Business Administration, or related fields. - 6+ years of experience in sales coordination, customer service, or back-office roles. - Prior team management experience is a must. - Proficient in MS Excel, Google Workspace, CRM tools, and documentation handling. - Strong communication, follow-up, and problem-solving skills. - Detail-oriented, disciplined, and able to manage multiple priorities. Key Performance Indicators (KPIs) - Timeliness and accuracy of order processing. - Team productivity and SLA compliance. - Client satisfaction and response time. - Accuracy of MIS and reporting. - Internal coordination efficiency. Work Conditions - Full-time, on-site role at Pithampur HO. - 6-day work week. - Must be comfortable working in a manufacturing + admin environment. Why Join Alankaram? - Be part of a design-led premium brand that’s redefining furniture and interiors. - Lead an energetic back-office team at the heart of operations. - Growth opportunities into sales operations or client success management.

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