Collection Manager

5 days ago

Chennai, India Tata Capital Full time

Job Description - This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy Core Responsibilities: - Ensure to manage assigned portfolio to achieve expected resolution - Ensure trail/feedback needs to be update in system and report to respective stakeholders - Ensure NPA reversals and Write off recoveries should be resolve through personal visits - Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi. - Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions.. - Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties. - Ensure proper visit allocation needs to be done on prioritization basis value, demography and payment pattern - Drive resolution through personal visits to achieve set target. - Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis. - Ensure Collection and deposition of customer's payment in respective accounts within timeline. - Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT - Collaborate with X team members and other functions. - Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Education: - Graduate Desired Experience: Minimum 2 to 4 years in the field.

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