Service Delivery Specialist

3 weeks ago


India emagine Full time

Job Description

Job description:

Experience: 10+ years

- Delivery Location: Off-site, remote work allowed (100% remote).
- Resource Request: 1 Service Delivery Specialist (Mid-level).

Company Description

Our business idea is fashion & quality at the best price in a sustainable way. To be on top of our game, we are now looking for a Service Delivery Specialist who will be an integral part connected to all our internal product teams to help improve and develop our operations.

We are in the Application Operations area under Application Support & Support services and part of Global Tech Services. At the heart of our mission, we strive to empower our stakeholders by delivering steadfast, scalable, and cost-efficient services. Our relentless commitment is to continually enhance quality and availability, ensuring an unparalleled experience in providing application support services.

To realize this vision, we are looking for a Service Delivery Specialist who is excited to be part of this evolution. You'll work alongside strategic leaders and operational experts, helping to build and scale Digital Workplace operations (DWP) with the right processes, tools, and mindset. If you're passionate about transforming frameworks into business value, and you thrive in a role that blends governance with innovation, we want to hear from you.

Responsibilities:

- Must have experience as a Project Coordinator or SDS and experience in prioritizing and communicating the expectation/requirement between business teams and technical teams including external stakeholders.
- Must have experience in the Office 365 suite and operations including MS Teams, Meeting rooms, SharePoint, and other MS applications.
- Set up and drive cross-functional forums together with pillar functions ensuring we set a priority.
- Communicate with strategic stakeholders and a global team to secure work tools stable for daily operations.
- Align Ways of Working, coordinate, translate and evaluate business needs to technical support teams and external vendors.
- Develop and improve support processes and Ways of Working between internal teams, pillars, and across the enterprise.
- Advise and guide product teams in operational procedures and processes to ensure stable and high-quality operation of their products.
- Work with Area and other leadership to understand the vision and work on defined KPIs.

Key Requirements:

- Ability to perform Digital Workplace platform and collaboration areas related deliveries and provide actionable insights.
- Skilled in reporting store portfolios and store telephony operations on a global scale.
- Experience in Cross-Functional Collaboration: Experience working with product teams to resolve gaps and drive accountability.
- Experience in Issue Escalation & Risk Management: Proficient in escalating delays, tracking resolution status, and maintaining risk registers.
- Experience in Follow-up & Governance: Strong follow-through on compliance actions and governance alignment.
- Experience in Service Management Expertise: In-depth knowledge and hands-on experience with:

- Problem Management
- Incident Management
- Knowledge Management
- Change Management
- Business Continuity Planning

- Cybersecurity Awareness: Understanding of cybersecurity frameworks and their application in service delivery.
- Monitoring & Tool Proficiency: Familiarity with industry-standard monitoring tools and current technology trends.
- Process Orientation: Strong understanding of ITIL frameworks and service delivery best practices.

Nice to have:

- ITIL certificate / working experience or have general knowledge of ITIL foundation essentials.
- QA (quality assurance) testing.
- Working experience on ServiceNow.



  • India CIGNEX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key ResponsibilitiesClient Relationship Management: Serve as the primary liaison between clients and the ServiceNow delivery team, ensuring client requirements are understood, expectations are managed, and satisfaction is maintained.Service Delivery Oversight: Lead the delivery of IT services on the ServiceNow platform, ensuring timely execution and...


  • India Newfold Digital Full time

    Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.Com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's...


  • Pune, India Rapid7 Full time

    Job Description About The Role As a Learning Delivery Specialist, you will be responsible for delivering impactful, engaging, and high-quality learning experiences across the organization, with a strong focus on new hire onboarding during your first year. This role is based in India and requires someone who can adapt content to local audiences while...

  • Delivery Manager

    2 weeks ago


    Bengaluru, Karnataka, India, Karnataka Brillio Full time

    Hiring: Delivery Excellence Specialist | Brillio | BangaloreAt Brillio, we are looking for a passionate Delivery Excellence Specialist who can drive customer experience, efficiency, and innovation across our delivery engagements. If you are someone who thrives on enabling teams, implementing best practices, and ensuring delivery excellence at scale —...


  • Chennai, India Capgemini Full time

    Job Description Job Description Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous...

  • Delivery Boy

    2 weeks ago


    India Yowana Requirement Service Full time

    monthly earning potential upto 35 000 flexible timings via the gig based ecosystem ability to book gigs upto 3 days in advance following insurances 5k opd for you and your family 1 lakh for hospitalization for you only 10 lacs for accidental death for you only donation for delivery rider s kids education upto 50k annually for riders who have been with them...


  • Chennai, India L&T-Cloudfiniti Full time

    Job Description JOB PURPOSE Role Summary: Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The...


  • Gurugram, Gurugram, India Fresenius Medical Care Full time

    Job Description This is a remote role, open to candidates based anywhere in India. We are seeking a dynamic and results-driven Service Delivery Manager to oversee the delivery and operational excellence of marketing technology (MarTech) solutions - Service Delivery Management: - Own end-to-end service delivery for marketing technology solutions, ensuring...


  • Mumbai, Maharashtra, India, Maharashtra T&M Services Consulting Pvt Ltd Full time

    Managed Services Pre-Sales SpecialistDepartment: Cloud Presales Location: Mumbai / Chennai / Bangalore Job PurposeTo drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains. This role involves understanding customer requirements, designing tailored service solutions, preparing...


  • India MAHTO Full time

    Company Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...