[15h Left] Omnichannel Service Delivery Manager
4 weeks ago
Job Description This is a remote role, open to candidates based anywhere in India. We are seeking a dynamic and results-driven Service Delivery Manager to oversee the delivery and operational excellence of marketing technology (MarTech) solutions - Service Delivery Management: - Own end-to-end service delivery for marketing technology solutions, ensuring alignment with business objectives and SLAs. - Oversee the deployment, support, and optimization of MarTech platforms such as CRM, marketing automation, analytics tools, and content management systems. - Stakeholder Collaboration: - Act as the primary point of contact between business teams, IT, and vendors for MarTech service delivery. - Partner with marketing and technology leaders to gather requirements, resolve issues, and ensure services meet expectations. - Operational Excellence: - Monitor and manage the performance of MarTech systems, ensuring uptime, responsiveness, and reliability. - Drive the resolution of incidents and problems related to MarTech tools, adhering to ITIL best practices. - Develop and maintain documentation for processes, systems, and support workflows. - Vendor & Partner Management: - Collaborate with external vendors and partners to ensure quality service delivery, adherence to contracts, and timely resolution of escalations. - Evaluate vendor performance and identify opportunities to improve cost-effectiveness and service quality. - Process Improvement & Innovation: - Identify areas for improvement within the service delivery lifecycle and implement strategies to enhance efficiency and user satisfaction. - Stay informed about the latest MarTech trends and recommend new tools or approaches to meet evolving business needs. - Team Leadership: - Lead and mentor a team of MarTech specialists and support staff, fostering a culture of accountability and excellence. - Ensure team members are equipped with the necessary skills and training to deliver high-quality support and services. - Compliance & Security: - Ensure all MarTech solutions comply with organizational policies and regulatory requirements (e.g., GDPR, CCPA). Implement robust security measures to safeguard sensitive marketing and customer data
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SAP Service Delivery Manager
3 weeks ago
Gurugram, Gurugram, India Cloudologic Full timeJob Description Company Description Cloudologic is a prominent cloud consulting and IT service provider based in Singapore, with a deep-rooted presence in India. The company focuses on cloud operations, cyber security, and managed services. With a dedication to delivering high-quality services, Cloudologic has established itself as a dependable and valued...
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Cloudologic - Manager - Service Delivery
3 weeks ago
Gurugram, India Cloudologic Full time- Cloudologic is a prominent cloud consulting and IT service provider based in Singapore with a deep-rooted presence in India.- Specializing in cloud operations, cyber security, and managed services, our decade-long dedication to high-quality services has earned the trust of clients worldwide.Role Description:- This is a full-time hybrid role for a Service...
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SAP Service Delivery Manager
3 weeks ago
Gurugram, India Cloudologic Full timeCompany Description :Cloudologic is a prominent cloud consulting and IT service provider based in Singapore, with a deep-rooted presence in India.The company focuses on cloud operations, cyber security, and managed services.With a dedication to delivering high-quality services, Cloudologic has established itself as a dependable and valued partner for clients...
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[15h Left] Service Delivery Manager
3 days ago
Mumbai, India IKS Health Full timeJob Description you'll be responsible for turning around problems into solutions when it comes to own entire IT infra service delivery and end user support, drive quality and scalability in IKS IT infrastructure operations, to develop a service orientation, and enable IKS Health for hyper-growth. You will be a key partner to the infosec, network, server and...
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Gurugram, Gurugram, India Genpact Full timeJob Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
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Delivery Manager
2 weeks ago
Gurugram, Gurugram, India FNZ Full timeJob Description This exciting opportunity is responsible for leading all aspects of assigned delivery projects within FNZ India Centre and actively drives projects to deliver to agreed time and quality commitments. The Delivery Manager has responsibility for managing the day-to-day activities of all the Solution Consultants, Analyst Developers, Analyst...
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Urgent Search: Customer Service Representative
4 weeks ago
Gurugram, Gurugram, India Maxicus Full timeJob Description Company Description Maxicus offers tech-enabled BPM services across various industry verticals, leveraging human expertise combined with automation, robotics, cloud, Business Intelligence, and emerging technologies to help businesses thrive in the digital world. We deliver high-quality, personalized services, including customer journeys,...
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Service Delivery Manager
3 weeks ago
Gurugram, India Cloudologic Full timeCompany Description :Cloudologic is a prominent cloud consulting and IT service provider based in Singapore with a deep-rooted presence in India. Specializing in cloud operations, cyber security, and managed services, our decade-long dedication to high-quality services has earned the trust of clients Description :This is a full-time hybrid role for a Service...
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Hyderabad, India Axtria - Ingenious Insights Full timeJob Description Job Title: Omnichannel Analytics & Insights Manager Location: NCR / Pune / Bangalore / Hyderabad Department: Omnichannel Center of Excellence Employment Type: Full-Time Role Overview We are seeking a seasoned Omnichannel Analytics & Insights Manager to lead the evaluation and optimization of omnichannel campaigns for U.S. pharmaceutical...
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[15h Left] Client Services Manager
3 weeks ago
Gurugram, Gurugram, India Enki Studio Full timeJob Description Project Manager Client Accounts @ Enki Studio **Location:** Gurgaon Office-First (No WFH excuses) **Experience:** 3+ years in creative / design / marketing agencies About Enki We're not an agency. We're not a production house. We're a creative rebellion disguised as a studio. Enki exists to prove that imagination still runs the world powered...
