Team Lead

Job Description FinBox: Where Fintech Meets Fun Welcome to FinBox, the buzzing hive of tech innovation and creativity Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years. FinBox is a Series B funded company which is expanding globally with offices in India, Vietnam, Indonesia and Philippines. Our vision is to build the best-in-class infrastructure for lending products and help Banks & Financial Services companies across the world scale and launch credit programs that set a new standard in the era of digital finance. So far, we've helped our customers disburse Billions of Dollars in credit across unsecured and secured credit including personal loans, working capital loans, business loans, mortgage and education loans. FinBox solutions are already being used by over 100+ companies to deliver credit to over 5 million customers every month. Why Should You Be a FinBoxer - Innovative Environment: At FinBox, we foster a culture of creativity and experimentation, encouraging our team to push the boundaries of what's possible in fintech. - Impactful Work: Your contributions will directly impact the lives of millions, helping to provide fair and accessible credit to individuals and businesses alike. - Growth Opportunities: We are a Series A funded startup and have ample opportunities for growth, professional development and career advancement. - Collaborative Culture: Join a diverse and inclusive team of experts who are passionate about making a difference and supporting one another. Who's a Great FinBoxer: At FinBox, we're on the lookout for exceptional folks who are all about innovation and impact. If you're excited to shake things up in the banking & financial services world, keep reading Creative Thinkers: If your brain is always bubbling with out-of-the-box ideas and wild solutions, you're our kind of person. We love disruptors who challenge the norm and bring fresh perspectives to the table. Customer Heroes: Our customers are our champions, and we need heroes who can understand their needs, deliver magical experiences, and go above and beyond to keep them happy. Team Players: We believe in the power of we. If you thrive in a collaborative environment, value different viewpoints, and enjoy being part of a spirited, supportive team, you'll fit right in. Required Skills & Competencies - Strong leadership and people management skills. - Excellent communication and client-handling abilities. - Good analytical and problem-solving capabilities. - Proficiency in MS Excel, CRM tools, and reporting systems. - Ability to work under pressure and manage multiple priorities and clients Key Responsibilities - Team Management & Leadership: - Lead, mentor, and motivate the B2B operations/support team. - Allocate tasks, monitor performance, and ensure timely delivery of deliverables. - Conduct regular team meetings, performance reviews, and training sessions. - Foster a collaborative and high-performance work culture. - Client Relationship Management: - Serve as the primary point of contact for key B2B clients. - Ensure timely resolution of client queries, escalations, and issues. - Maintain strong client relationships through proactive communication and support. - Identify opportunities to enhance client satisfaction and process efficiency. - Operations & Process Management: - Oversee daily B2B operations, ensuring smooth execution of processes. - Monitor SLAs, KPIs, and service quality standards. - Implement process improvements to enhance efficiency and accuracy. - Coordinate with cross-functional teams (Sales, Finance, Tech, etc.) to resolve operational issues. - Reporting & Data Management: - Track and report on operational metrics, team performance, and client deliverables. - Maintain documentation and ensure data accuracy and compliance. - Support management with insights, dashboards, and business reports. - Training & Development: - Identify skill gaps and organize training sessions for team members. - Ensure new team members are effectively onboarded and trained on B2B processes and systems. - Strategic Contribution: - Contribute to planning and execution of B2B growth and retention strategies. - Support automation, process optimization, and digital transformation initiatives.