Senior Analyst

1 week ago

Chandigarh, India eClerx Investments Ltd Full time

Job Description SeniorAnalyst International Voice - Customer Operations India - Chandigarh |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Night Shift |Management Level Senior Analyst Specialism Customer Care We are looking to add to our talent pool an SeniorAnalyst International Voicewith 0-3 years of experience.This role will be part ofCustomer Operations Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. SeniorAnalyst International Voice Operations Customer Care Customer OperationsResponsibilities - Reviewcustomer service notes - Check status of services on account in diagnostic tools - Take appropriate steps to resolve customer's problems - Troubleshoot technical issues related to customers services - Communicate effectively and close the loop with clients in case of observations - Update status in internal as well as client tools - Meet process expectations with high quality standards and adherence to SLAs Minimum Qualifications - Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience - Good communication and interpersonal skills - Ability to quickly and efficiently assimilate process knowledge - Professional in conduct/behaviour, appearance and communication - Understanding of web technology and cable setup - Reliability in terms of attendance and timing - Flexible for 24x7 shifts - Should not have any commitments part time courses, tuitions, etc. that hamper work performance Preferred Qualifications - Basic knowledge of excel - Experience in troubleshooting related process - Ability to analyse information and evaluate results to choose the best solution and solve problems - Good documentation skills

  • Senior Analyst

    4 weeks ago

    Chandigarh, India eClerx Investments Ltd Full time

    Job Description Job Description: BPO MIS Senior Analyst (SQL & VBA Must). Minimum 6 Months Experience Position: BPO MIS Senior Analyst, Location: Chandigarh, Company: eClerx Services Limited, Employment Type: Full-time About the Role: As a BPO MIS Senior Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our...

  • Senior Analyst

    3 weeks ago

    Chandigarh, India eClerx Full time

    Job Description: BPO MIS Senior Analyst (SQL & VBA Must). Minimum 6 Months Experience Position: BPO MIS Senior Analyst, Location: Chandigarh, Company: eClerx Services Limited, Employment Type: Full-time About the Role: As a BPO MIS Senior Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our Business...

  • Senior Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India eClerx Career Site Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Senior Analyst – International Voice - Customer Operations India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Night Shift |Management Level – Senior Analyst Specialism – Customer Care We are looking to add to our talent pool an Senior Analyst – International Voice with 0-3 years of experience. This role...

  • Senior Analyst

    1 week ago

    Chandigarh, Chandigarh, India eClerx Full time

    DescriptionSenior Analyst – International Voice - Customer Operations India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Night Shift |Management Level – Senior Analyst Specialism – Customer Care We are looking to add to our talent pool an Senior Analyst – International Voice with 0-3 years of...

  • Senior Analyst

    1 week ago

    Chandigarh, Chandigarh, India eClerx Full time

    DescriptionCustomer Operations - Senior AnalystIndia- Chandigarh/Mohali | Full-time (FT) | Customer OperationsShift Timings – Flexible 24x7  Specialisation – International BPO, Voice Process We are seeking a skilled and detail-oriented BPO Quality Analyst for our Voice Process to ensure the highest standards of customer service and operational...

  • Senior Analyst

    1 week ago

    Chandigarh, Chandigarh, India eClerx Career Site Full time

    Customer Operations - Senior AnalystIndia- Chandigarh/Mohali | Full-time (FT) | Customer OperationsShift Timings – Flexible 24x7  Specialisation – International BPO, Voice Process We are seeking a skilled and detail-oriented BPO Quality Analyst for our Voice Process to ensure the highest standards of customer service and operational excellence. As...

  • Senior Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India eClerx Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    DescriptionJob Title: Spanish Voice Senior AnalystDepartment: Customer Support / BPO OperationsLocation: ChandigarhWork Type: Full-Time (Voice Process)Shift: Rotational Night Shifts OnlyJob Summary:We are seeking a Spanish Voice Senior Analyst to join our customer service team in a dynamic BPO environment. The role involves handling inbound/outbound customer...

  • Senior Analyst

    4 weeks ago

    Chandigarh, India eClerx Investments Ltd Full time

    Job Description Job Title: FCC Operational Excellence Delivery Support Designation: Senior Analyst Location: Gurgaon Work Mode: Hybrid ( Minimum 60% in Office ) Shift: 10 am 7 pm , 11 am 8 pm , 12 pm 9 pm & 1 pm 10 pm Job Overview: The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it...

  • Senior Analyst

    2 weeks ago

    Chandigarh, India eClerx Full time

    Location – Chandigarh Notice Period – Immediate Joiner / 15 days Experience – 3+ Yrs Job Description: Expectation: As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience.  A problem-solving attitude with an ability to work with your team to achieve specific goals. Excellent communication...

  • Senior Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India eClerx Career Site Full time ₹ 5,00,000 - ₹ 7,50,000 per year

    Location – ChandigarhNotice Period – Immediate Joiner / 15 daysExperience – 3+ YrsJob Description:Expectation:As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.Excellent communication Skills...