Senior Analyst

4 days ago

Chandigarh, Chandigarh, India eClerx Full time
Description

Customer Operations - Senior Analyst
India- Chandigarh/Mohali | Full-time (FT) | Customer Operations

Shift Timings – Flexible 24x7 

 Specialisation – International BPO, Voice Process

 We are seeking a skilled and detail-oriented BPO Quality Analyst for our Voice Process to ensure the highest standards of customer service and operational excellence. As a Quality Analyst, you will be responsible for monitoring and assessing the quality of voice interactions between our customer service representatives and customers. Your primary focus will be to analyze voice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators.

Customer Operations Quality Analyst – Responsibilities

  • Call Monitoring: Assist in evaluating customer's (phone and chat) interactions to ensure quality standards are met
  • Feedback and Reporting: Help compile feedback on agent performance and prepare reports highlighting key findings
  • Support Improvement Initiatives: Participate in quality improvement projects by gathering data and identifying trends
  • Documentation: Maintain records of evaluations and feedback sessions to track progress and improvements
  • Team Collaboration: Work closely with team members and supervisors to foster a culture of continuous improvement

Minimum Qualifications

  • Education: Candidate must be a graduate
  • Skills: Strong analytical skills, attention to detail, and excellent verbal and written communication abilities
  • Adaptability: Willingness to learn and adapt to a fast-paced work environment
  • Basic knowledge of customer service principles is a plus
  • Familiarity with call center operations and telecommunications is advantageous 

  • Senior Analyst

    6 days ago

    Chandigarh, Chandigarh, India eClerx Career Site Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Senior Analyst – International Voice - Customer Operations India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Night Shift |Management Level – Senior Analyst Specialism – Customer Care We are looking to add to our talent pool an Senior Analyst – International Voice with 0-3 years of experience. This role...

  • Senior Analyst

    4 days ago

    Chandigarh, Chandigarh, India eClerx Full time

    DescriptionSenior Analyst – International Voice - Customer Operations India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Night Shift |Management Level – Senior Analyst Specialism – Customer Care We are looking to add to our talent pool an Senior Analyst – International Voice with 0-3 years of...

  • Senior Analyst

    4 days ago

    Chandigarh, Chandigarh, India eClerx Career Site Full time

    Customer Operations - Senior AnalystIndia- Chandigarh/Mohali | Full-time (FT) | Customer OperationsShift Timings – Flexible 24x7  Specialisation – International BPO, Voice Process We are seeking a skilled and detail-oriented BPO Quality Analyst for our Voice Process to ensure the highest standards of customer service and operational excellence. As...

  • Senior Analyst

    1 week ago

    Chandigarh, Chandigarh, India eClerx Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    DescriptionJob Title: Spanish Voice Senior AnalystDepartment: Customer Support / BPO OperationsLocation: ChandigarhWork Type: Full-Time (Voice Process)Shift: Rotational Night Shifts OnlyJob Summary:We are seeking a Spanish Voice Senior Analyst to join our customer service team in a dynamic BPO environment. The role involves handling inbound/outbound customer...

  • Senior Analyst

    1 week ago

    Chandigarh, Chandigarh, India eClerx Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    DescriptionLocation – ChandigarhNotice Period – Immediate Joiner / 15 daysExperience – 3+ YrsJob Description:Expectation:As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.Excellent...

  • Senior Analyst

    1 week ago

    Chandigarh, Chandigarh, India eClerx Career Site Full time ₹ 5,00,000 - ₹ 7,50,000 per year

    Location – ChandigarhNotice Period – Immediate Joiner / 15 daysExperience – 3+ YrsJob Description:Expectation:As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.Excellent communication Skills...

  • Senior Analyst

    2 days ago

    Chandigarh, Chandigarh, India eClerx Career Site Full time

    As a BPO MIS Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our Business Process Outsourcing (BPO) services. Your primary focus will be on developing, maintaining, and optimizing Management Information Systems (MIS) to support decision-making processes and enhance operational efficiency.Key...

  • Senior Analyst

    3 hours ago

    Chandigarh, Chandigarh, India eClerx Full time

    DescriptionAs a BPO MIS Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our Business Process Outsourcing (BPO) services. Your primary focus will be on developing, maintaining, and optimizing Management Information Systems (MIS) to support decision-making processes and enhance operational efficiency.Key...

  • FP&A Analyst

    6 days ago

    Chandigarh, Chandigarh, India Proelio Technologies Full time ₹ 4,00,000 - ₹ 10,00,000 per year

    Job Title: FP&A AnalystDepartment: Product & AnalyticsLocation: ChandigarhEmployment Type: Full-TimePosition SummaryWe are seeking a sharp, data-driven FP&A Analyst to support one of Hoolime's core operational teams. This is a hands-on role ideal for someone who thrives in fast-paced, execution-oriented environments and enjoys drawing insights from data to...

  • Senior Patent Analyst

    4 days ago

    Chandigarh, Chandigarh, India iCuerious Research Services LLP Full time

    We Are Hiring for Multiple rolesIf you're passionate about technology, innovation, and the world of patents, this is your chance to build a high-growth career in the IP domainTeam Lead / Manager – IP LitigationLocation:Mohali (Work From Office Only)Experience:5+ Years |Industry:Intellectual Property (IP)We are looking for an experiencedIP Litigation Team...