Senior Analyst
2 weeks ago
Location – Chandigarh Notice Period – Immediate Joiner / 15 days Experience – 3+ Yrs Job Description: Expectation: As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals. Excellent communication Skills written & verbal Describe Role & Responsibilities : The candidate should have had experience in the following activities: Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 10, Mac, Outlook, Citrix, email clients and applications. L1/L2 support for System and network troubleshooting Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Contribute to improving customer support by actively responding to queries and handling complaints Support India as well as onsite international users Own and execute IT asset movement and management Ability to install and troubleshoot All in One and Laser Printers. Escalation Management Understanding of Microsoft Windows systems and network security concepts Comfortable in working in rotational shifts Good in analyzing root cause and providing the resolution Specific Domain / Technical / Functional skills: Proven work experience as an IT Analyst Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude Teamwork skills.
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Senior Analyst
3 weeks ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description Job Description: BPO MIS Senior Analyst (SQL & VBA Must). Minimum 6 Months Experience Position: BPO MIS Senior Analyst, Location: Chandigarh, Company: eClerx Services Limited, Employment Type: Full-time About the Role: As a BPO MIS Senior Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our...
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Senior Analyst
2 weeks ago
Chandigarh, Chandigarh, India eClerx Career Site Full time ₹ 3,00,000 - ₹ 4,50,000 per yearSenior Analyst – International Voice - Customer Operations India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Night Shift |Management Level – Senior Analyst Specialism – Customer Care We are looking to add to our talent pool an Senior Analyst – International Voice with 0-3 years of experience. This role...
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Senior Analyst
1 week ago
Chandigarh, Chandigarh, India eClerx Full timeDescriptionSenior Analyst – International Voice - Customer Operations India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Night Shift |Management Level – Senior Analyst Specialism – Customer Care We are looking to add to our talent pool an Senior Analyst – International Voice with 0-3 years of...
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Senior Analyst
1 week ago
Chandigarh, Chandigarh, India eClerx Full timeDescriptionCustomer Operations - Senior AnalystIndia- Chandigarh/Mohali | Full-time (FT) | Customer OperationsShift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process We are seeking a skilled and detail-oriented BPO Quality Analyst for our Voice Process to ensure the highest standards of customer service and operational...
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Senior Analyst
1 week ago
Chandigarh, Chandigarh, India eClerx Career Site Full timeCustomer Operations - Senior AnalystIndia- Chandigarh/Mohali | Full-time (FT) | Customer OperationsShift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process We are seeking a skilled and detail-oriented BPO Quality Analyst for our Voice Process to ensure the highest standards of customer service and operational excellence. As...
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Senior Analyst
2 weeks ago
Chandigarh, Chandigarh, India eClerx Full time ₹ 4,50,000 - ₹ 6,00,000 per yearDescriptionJob Title: Spanish Voice Senior AnalystDepartment: Customer Support / BPO OperationsLocation: ChandigarhWork Type: Full-Time (Voice Process)Shift: Rotational Night Shifts OnlyJob Summary:We are seeking a Spanish Voice Senior Analyst to join our customer service team in a dynamic BPO environment. The role involves handling inbound/outbound customer...
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Senior Analyst
3 weeks ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description Job Title: FCC Operational Excellence Delivery Support Designation: Senior Analyst Location: Gurgaon Work Mode: Hybrid ( Minimum 60% in Office ) Shift: 10 am 7 pm , 11 am 8 pm , 12 pm 9 pm & 1 pm 10 pm Job Overview: The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it...
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Senior Analyst
1 week ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description SeniorAnalyst International Voice - Customer Operations India - Chandigarh |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Night Shift |Management Level Senior Analyst Specialism Customer Care We are looking to add to our talent pool an SeniorAnalyst International Voicewith 0-3 years of experience.This role will be part ofCustomer...
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Senior Analyst
2 weeks ago
Chandigarh, Chandigarh, India eClerx Career Site Full time ₹ 5,00,000 - ₹ 7,50,000 per yearLocation – ChandigarhNotice Period – Immediate Joiner / 15 daysExperience – 3+ YrsJob Description:Expectation:As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.Excellent communication Skills...
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Senior Analyst
2 weeks ago
Chandigarh, Chandigarh, India eClerx Full time ₹ 6,00,000 - ₹ 9,00,000 per yearDescriptionLocation – ChandigarhNotice Period – Immediate Joiner / 15 daysExperience – 3+ YrsJob Description:Expectation:As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.Excellent...
