Senior Associate

1 week ago

Thiruvananthapuram Trivandrum India Q4Accounting Full time

Job Description Senior Associate - Payment Processing Role Purpose Own the end-to-end payment approval workflow for key clients. Handle complex cases, guide junior staff, improve how the process runs, and make sure approvals are accurate, timely, and well-documented. What You'll Do - Payment Reviews: Confirm that purchase orders, invoices, delivery confirmations, statements, bank details and all related documents are lined up before approval. - Issue Resolution: Triage mismatches or missing details; work with suppliers and internal teams to close gaps quickly. - Team Guidance: Mentor junior associates, review their work, share feedback, and help with training/on-boarding. - Stakeholder Management: Provide clear updates to client contacts and internal managers; manage expectations and timelines. - Reporting: Publish weekly/monthly status reports (volumes, accuracy, pending items, risks). - Process Improvement: Spot bottlenecks and propose practical fixes (checklists, templates, clearer steps, basic automation ideas). - Controls & Audit Trail: Keep complete, organized records and follow makerchecker style reviews where relevant. - SOP Ownership: Keep procedures up to date; suggest improvements to ensure consistency across the team. What You'll Bring - 35+ years in back-office operations/accounts/procure-to-pay, ideally in a BPO/shared services setting. - Proven track record of handling complex payment approvalcases with minimal supervision. - Comfortable using spreadsheets and any standard accounting/ERP tool (training provided). - Strong written and spoken communication with vendors and client teams. - People support skills: coaching juniors, giving constructive feedback, and managing a small queue. - Detail focus, ownership, and a continuous-improvement mindset. - Willingness to work in client time zones when required. How We Measure Success - Accuracy: High first-time-right approvals (target 99%). - Timeliness: On-time completion of cases (TAT). - Queue Health: Low rework/returns; fast closure of aged items. - Team Impact: Measurable uplift in junior team accuracy and speed. - Process Wins: Improvements with visible results (time saved, errors reduced). - Documentation: Clean, audit-ready files and up-to-date SOPs. Nice to Have (Not Mandatory) - Experience with hospitality/retail or multi-site businesses. - Familiarity with workflow/document/ticketing tools (e.g., Freshdesk/ClickUp/Jira/SharePoint/Drive). - Exposure to simple automation processes. Education - We welcome applicants with a Bachelor's degree in Commerce, Business, or Financeor those with equivalent hands-on experience in similar roles. What We Offer - Competitive salary and benefits. - Leadership path into Team Lead / Operations Specialist. - Structured on-boarding, training, and regular feedback. - Supportive culture focused on quality and improvement.

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