Service Desk Engineer

3 days ago

Chennai, India Bahwan CyberTek Private Limited Full time

Job Description

- L1/ L2 Monitoring and Incident Management
- Candidate should have excellent/good communication skills
- Ability to manage shift alone
- Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements
- Should adhere to SLA s
- To follow up on issues with respective application teams
- Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools
- Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk
- Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.
- 24x7 rotational shifts and week offs.

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