Service Now Security Operations

Role-Service Now Security Operations Required Technical Skill Set-ServiceNow, ITSM, ITOM, SecOps Experience Range-6-10 years Location-Pan India Desired Competencies- Must-Have- Technical Comptency 1. Security Operations Suite Expertise Security Incident Response (SIR): Implementing workflows for detecting, analyzing, and resolving security incidents. servicenow Vulnerability Response (VR): Automating vulnerability identification, prioritization, and remediation. globalknowledge Threat Intelligence: Integrating threat feeds and correlating indicators of compromise (IOCs). Configuration Compliance: Monitoring and enforcing security configurations across systems. servicenow 2. Platform & Development Skills JavaScript & Glide APIs: Writing business rules, script includes, and client scripts for SecOps automation. Flow Designer: Building workflows for incident triage, escalation, and remediation. Security Incident Workspace: Customizing dashboards and response playbooks. 3. Integration & Automation Third-Party Integrations: SIEM tools (Splunk, QRadar) Threat intelligence platforms (Anomali, Recorded Future) Vulnerability scanners (Qualys, Tenable, Rapid7) Scripted REST APIs: For bidirectional data exchange with external security tools. Security Orchestration: Automating repetitive tasks like ticket creation, enrichment, and resolution. 4. AI & Now Assist Capabilities Now Assist for SIR and VR: AI-powered incident summarization Automated enrichment and resolution suggestions Natural language-based workflow generation servicenow 5. Data & Reporting Performance Analytics: Building dashboards for MTTR, incident trends, and vulnerability KPIs. Security Posture Dashboards: Visualizing risk exposure and compliance status. 6. Governance & Compliance Access Control Lists (ACLs): Securing sensitive security data and workflows. Audit Trails & Evidence Collection: Supporting regulatory compliance (e.g., GDPR, HIPAA). SBOM (Software Bill of Materials): Managing software component visibility and risk. servicenow 7. Training & Certification Security Operations Fundamentals Certified Implementation Specialist – Security Incident Response Certified Implementation Specialist – Vulnerability Response Bootcamps for Threat Intelligence, MSIM, and Configuration Compliance Behavioral competency - Effective communication skills with both non-technical and technical audiences (verbal and written) - Excellent Interpersonal skills to work with the project team members collaboratevily - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good-to-Have- - ITIL V3/V4 foundation certification - CAD, CSA, Implementation Specialist ITSM. Responsibility: - Designs and develops solutions on the ITSM/ITOM modules using best practices - Partners with ServiceNow Business Analyst to understand requirements and possible solutions - Takes ownership of complex business requirements and works them to completion - Takes ownership of incident queue and work on remediation to completion - Works closely with the ServiceNow functional team and external development partners to build requested items - Experience configuring and improving core and custom applications - Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules - Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters - Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs - Develops reports and dashboards using core ServiceNow functionality - Load, manipulate and maintain data between ServiceNow and other systems - Develops and maintain clear and concise technical and process documentation