Service Now Security Operations

Role-Service Now Security Operations

Required Technical Skill Set-ServiceNow, ITSM, ITOM, SecOps

Experience Range-6-10 years

Location-Pan India

Desired Competencies-

Must-Have-

Technical Comptency

1. Security Operations Suite Expertise

Security Incident Response (SIR): Implementing workflows for detecting, analyzing, and resolving security incidents.

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Vulnerability Response (VR): Automating vulnerability identification, prioritization, and remediation.

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Threat Intelligence: Integrating threat feeds and correlating indicators of compromise (IOCs).

Configuration Compliance: Monitoring and enforcing security configurations across systems.

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2. Platform & Development Skills

JavaScript & Glide APIs: Writing business rules, script includes, and client scripts for SecOps automation.

Flow Designer: Building workflows for incident triage, escalation, and remediation.

Security Incident Workspace: Customizing dashboards and response playbooks.

3. Integration & Automation

Third-Party Integrations:

SIEM tools (Splunk, QRadar)

Threat intelligence platforms (Anomali, Recorded Future)

Vulnerability scanners (Qualys, Tenable, Rapid7)

Scripted REST APIs: For bidirectional data exchange with external security tools.

Security Orchestration: Automating repetitive tasks like ticket creation, enrichment, and resolution.

4. AI & Now Assist Capabilities

Now Assist for SIR and VR:

AI-powered incident summarization

Automated enrichment and resolution suggestions

Natural language-based workflow generation

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5. Data & Reporting

Performance Analytics: Building dashboards for MTTR, incident trends, and vulnerability KPIs.

Security Posture Dashboards: Visualizing risk exposure and compliance status.

6. Governance & Compliance

Access Control Lists (ACLs): Securing sensitive security data and workflows.

Audit Trails & Evidence Collection: Supporting regulatory compliance (e.g., GDPR, HIPAA).

SBOM (Software Bill of Materials): Managing software component visibility and risk.

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7. Training & Certification

Security Operations Fundamentals

Certified Implementation Specialist – Security Incident Response

Certified Implementation Specialist – Vulnerability Response

Bootcamps for Threat Intelligence, MSIM, and Configuration Compliance

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have-

• ITIL V3/V4 foundation certification
• CAD, CSA, Implementation Specialist ITSM.

Responsibility:

• Designs and develops solutions on the ITSM/ITOM modules using best practices
• Partners with ServiceNow Business Analyst to understand requirements and possible solutions
• Takes ownership of complex business requirements and works them to completion
• Takes ownership of incident queue and work on remediation to completion
• Works closely with the ServiceNow functional team and external development partners to build requested items
• Experience configuring and improving core and custom applications
• Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules
• Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters
• Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs
• Develops reports and dashboards using core ServiceNow functionality
• Load, manipulate and maintain data between ServiceNow and other systems
• Develops and maintain clear and concise technical and process documentation