Sevice NOW Gen AI

3 weeks ago

Hyderabad, India Tata Consultancy Services Full time

Role-Service NOW Gen AIRequired Technical Skill Set -ServiceNow, ITSM, ITOMExperience Range-6 to 10 YearsLocation-Pan IndiaDesired Competencies:Must-Have:Technical Competency1. Generative AI FundamentalsUnderstanding of LLMs (Large Language Models) like GPT-4, Gemini, and Nemotron.Familiarity with prompt engineering and model tuning.Knowledge of text-to-code and text-to-flow generation using natural language inputs.2. ServiceNow Platform ExpertiseProficiency in ServiceNow modules: ITSM, HRSD, CSM, IRM.Experience with Now Assist tools:Now Assist for Creator (code generation)Now Assist for CSM/HRSD (summarization, virtual agents)Hands-on with Generative AI Controller for model orchestration.3. Programming & ScriptingStrong skills in JavaScript, XML, and Glide scripting.Ability to write and debug custom workflows and business rules.Familiarity with REST APIs and integration techniques.4. AI & ML IntegrationExperience with Predictive Intelligence for anomaly detection and ticket routing.Use of Natural Language Understanding (NLU) for chatbot and virtual agent design.Exposure to AIOps for IT operations automation.5. Cloud & Model HostingKnowledge of Azure OpenAI, Google Cloud AI, AWS Bedrock, and NVIDIA AI.Ability to use Bring Your Own LLM (BYO-LLM) connectors.Understanding of model governance via Now Assist Guardian.6. Automation & Productivity ToolsAutomating tasks like:Incident routingBug trackingWork note summarizationUsing AI Search for contextual knowledge retrieval.7. Security & ComplianceAwareness of GDPR, HIPAA, and enterprise data privacy standards.Implementing secure AI workflows with platform-level controls.Behavioral competency- Effective communication skills with both non-technical and technical audiences (verbal and written)- Excellent Interpersonal skills to work with the project team members collaboratevily- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-Have -- ITIL V3/V4 foundation certification- CAD, CSA, Implementation Specialist ITSM.Responsibility:- Designs and develops solutions on the ITSM/ITOM modules using best practices- Partners with ServiceNow Business Analyst to understand requirements and possible solutions- Takes ownership of complex business requirements and works them to completion- Takes ownership of incident queue and work on remediation to completion- Works closely with the ServiceNow functional team and external development partners to build requested items- Experience configuring and improving core and custom applications- Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules- Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters- Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs- Develops reports and dashboards using core ServiceNow functionality- Load, manipulate and maintain data between ServiceNow and other systems- Develops and maintain clear and concise technical and process documentation

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