Program Manager

Job Description Hey I'm Dhiram, Growth Lead at Flent. I believe demand isn't just about filling the top of the funnel. It's about owning the entire revenue journey - from first touchpoint to lifetime value. At Flent, sales and customer success are the same thing to me. If a sale is done with the right expectation-setting, retention becomes natural. If it isn't, LTV dies before it begins. Our funnel today works, but it's messy, opaque, and too dependent on individuals. We need someone who can bring visibility, build accountability, and turn demand into a scalable system. If you love fixing broken processes, driving metrics, and making teams sharper you'll crack this role. As a person, I'm high-trust and prefer to be hands off, but I only get there when I know things will be closed without me following up. I obsess over data and details because revenue isn't luck - it's systems, clarity, and execution. About The Role Demand at Flent touches everything revenue. It starts the moment a lead discovers us. We educate them on the market. We qualify them. We schedule visits and drive conversions. We set expectations and close the sale. And it doesn't stop there after they move in, we focus on NPS, retention, and LTV. Today, parts of this journey work, but they lack visibility and consistency. Teams operate in silos. Processes exist, but they're not owned. Data is scattered. Accountability is weak. Your job Break it. Rebuild it. Own it. Make it scale. You will: - Be the connective tissue between marketing, sales, and customer success. - Operate in the details daily especially with the sales team. - Build the systems that make revenue predictable. - Own the metrics that actually move the company (Conversion, Retention, LTV). - Bring transparency so every stakeholder always knows what's happening and why. This isn't a growth marketer role. It's not sales ops. It's a full-fledged demand ownership role. What you'll broadly do: The Strategic Stuff (50% of your time) - Funnel Visibility & Data Ownership Build and own dashboards that track every stage of the demand funnel. Diagnose drop-offs, blockers, and misaligned expectations. Turn fragmented data into real-time visibility so the business can make decisions fast. - Retention & LTV Programs Treat retention as a revenue lever. Design and run programs that improve post-sale experience, expectation setting, and increase lifetime value. - Process Rebuild & Scale Audit the current demand engine. Break what doesn't work. Design scalable, repeatable systems across acquisition qualification closure retention, and roll them out across teams. - Accountability & Alignment Engine Define clear ownership and operating rhythms across sales, marketing, and ops. Build guardrails, feedback loops, and performance visibility so every stakeholder moves in sync. The Operational Stuff (50% of your time): - Run Cross-Functional Revenue Programs Own end-to-end execution of growth initiatives timelines, stakeholders, deliverables, outcomes. - Drive Sales Rhythm & Performance Run the weekly pipeline reviews, track performance, ensure follow-through, and keep the team focused on core KPIs. - Own Lead Flow & Handoffs Ensure every lead moves cleanly from marketing to sales with zero leakage or delay. Fix bottlenecks before they become excuses. - Build SOPs & Playbooks Create simple, practical systems that make the sales team faster, sharper, and more consistent. Replace heroics with process. We're looking for someone who: - Has 35 years of experience in full-funnel growth, sales operations/enablement, demand or revenue roles, or program management in high-velocity teams. - Thinks like a CRO - sees the funnel as a system, identifies levers, and drives compounding wins through experimentation. - Is deeply data-driven - not just reading dashboards, but building, automating, and operationalizing them. - Obsesses over retention and LTV - understands that revenue starts after the deal is closed. - Has worked closely with sales teams - comfortable collaborating, problem-solving, and firefighting in the trenches. - Thrives in early-stage environments - operates with ambiguity, builds playbooks instead of waiting for them. - Acts like a program manager with sales DNA - aligns stakeholders, drives clarity, manages timelines, and delivers outcomes across teams. - Builds scalable systems - solves root causes, eliminates inefficiencies, and creates processes that survive scale. - Owns metrics like personal money - accountable, proactive, and deeply invested in outcomes. - Doesn't need follow-ups - operates with extreme ownership and bias toward action. Educational qualifications don't matter to us at Flent. What does is your curiosity, your bias for action, and your ability to think deeply about people and systems. If you want to help build a world-class team and a culture worth fighting for we'd love to talk. Apply now if you feel you are ready for your next challenge Compensation Range: 12L - 15L