Manager - Client Servicing, Fund Services

RESPONSIBILITIES The jobholder is accountable for end-to-end delivery of AIF Fund Services operations in India He leads a dynamic team responsible for delivering high quality services to some of the most demanding clients He plays a pivotal role in defining and maintaining operational services for AIFs The role requires extensive interaction with clients as well as peer fund accountants Building strong relationships and using in-depth market knowledge to be viewed by them as a trusted adviser for market advocacy The jobholder is directly responsible for all aspects of building a cost-effective robust and scalable operating environment for the AIF Fund Services FS business in India in an environment of continuous improvement Strategy Implements and manages service standards as defined by Head - Fund Services and Head Custody Operations - India MD Regional Head FM Operations East and defined within the TOM for the Securities Services business Ensures compliance with all Group and Country policies Code of Conduct statutory regulations and laws Takes active lead with Head Fund Services and Head Custody Operations - India in designing and implementing best-in-class consistent solutions except where impossible due to regulation or market practice Under such exceptional cases jobholder takes lead in identifying simple effective non-standard solutions for approval at Country level Works with senior market professionals to bring efficiencies to the local market and eliminate anomalies wherever possible Ensures the operations team is optimised in terms of people process platform product and place This will include service risk efficiency cost control capability and capacity planning Job Summary Business Provides best-in-class operational client support service to address client s operational queries and issues Works closely with Head - FM Operations - India business leaders In Sales Client Solutions Business Account Management BAM Treasury ALM and Product Management to ensure that the services delivered by operational platforms conform to the most stringent client service level agreements and internal benchmarks optimises balance between service standards and cost management Manages budgets effectively and supports Business for New Clients Product roll out Ensures compliance with all relevant local and global regulatory requirements and industry best practices Drives continuous improvement culture to maximise Processing efficiency with controlled Cost Income Ratio Ensures NIL operational losses minimises near misses and manages within defined tolerances Processes Manages implements delivery of all projects pertaining to AIF in Country under supervision of Head - Custody Operations - India and Head Fund Services India Identifies operational risks and establishes appropriate control mechanisms both for in-country processes and for services hubbed Ensures any non-standard processes are risk-assessed and approved through the appropriate forum before Implementation Escalates operational issues - especially those with substantial client impact - to relevant stakeholders across Group and Country including Head - FM Operations - India Ensures all critical regulatory changes are implemented to ensure ongoing compliance Maintains a strong collaborative business relationship with counterparts in the hubbed operations centres People Talent Encourages and embeds a high-performance culture develops talent to ensure a high-quality succession pipeline drives improvement in people engagement and ensures the team is resourced and trained adequately Leads through example and builds the appropriate culture and values sets appropriate tone and expectations from the team Chooses right horses for courses especially across all critical functions with effective supervision in place to mitigate any risks Sets and aligns job descriptions and objectives for direct reports and disseminates constructive feedback and rewards in line with their performance Risk Management Proactively tables all risk control weaknesses to which the Group is likely to be exposed and ensures their timely heads up for mitigation Ensures operational incidents losses or near misses and client complaints are logged escalated to all stakeholders including Head - FM Operations on a timely basis Identifies all potential risks within business and operations and assesses monitors controls and mitigates accordingly Ensures impeccable audit reports Governance Embeds the Group s values and code of conduct in the Operations team to ensure that adherence with the highest standards of ethics and compliance with relevant policies processes and regulations among employee s forms part of the culture Ensures compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements This includes compliance with not only local banking laws but also anti-money laundering regulations and guidelines Key Stakeholders Internal Interim Head - Fund Services - India Head - Custody Operations - India Head - FM Operations - India FM Global Head MD Regional Head FM Operations East F F Global Head Securities Services Business COO Country COO Country Product Head Legal and Compliance Country Business Heads Finance Treasury and ALM Country Technology Management Country GBS Head GBS counterparts Qualification Market Knowledge - Thorough understanding of the wider business economic and market environment under the ambit of Securities Services across various Asset Class Minimum years of relevant experience 15 years Business Strategy and Model - Knowledge of the banks business strategy and model appropriate to the role Risk Management - Ability to identify control and mitigate risks to which the organization is exposed Financial Analysis - Ability to interpret the firm s financial information identify key issues based on this information and implement appropriate controls and measures Governance Oversight and Controls - Ability to assess the effectiveness of the firm s arrangements to deliver effective governance oversight and controls in the business and if necessary oversee changes in these areas This role would require 10 years of relevant experience in Fund Services and thorough knowledge of fund accounting Role Specific Technical Competencies Business Facilitation Manage Change Business Governance Support Strategy Business Model Service Delivery Operations Manage Conduct Manage Risk Manage People About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 5089