Zoho Specialist

4 weeks ago


India Grow Your Staff Full time
Grow Your Staff is hiring a Zoho Specialist to support a client based in Canada. This is a remote, part-time opportunity ideal for candidates with strong CRM skills and a strategic mindset for delivering excellent client experiences.

Experience required: 3-6 years

Location: Remote

Timings: 10 AM to 3 PM EST (Monday-Friday)

Requirements: 3-4 hours/day (subject to change based on business)

Key Responsibilities:

- Fully manage and utilize Zoho One CRM, including dashboards, automation, analytics, and reports
- Oversee the end-to-end client experience: from registrations and onboarding to service delivery and off-boarding
- Coordinate communication and promote webinars and client events
- Manage backend operations to ensure smooth and professional client interactions
- Act as a reliable point of contact for clients: respond to queries, manage updates, and relay information clearly
- Assist in social media scheduling and content distribution across platforms
- Configure and evolve Zoho One to automate and streamline business processes
- Take on additional virtual assistant tasks based on performance, such as research and applying for speaking opportunities

Qualifications:

- Bachelor's degree in Business, IT, or a related field
- Hands-on experience with Zoho One CRM and its full ecosystem
- Prior experience in account management, client services, or customer success
- Familiarity with social media scheduling tools is a plus
- Excellent verbal and written English communication skills
- Strong attention to detail, organizational skills, and responsiveness
- A strategic, improvement-focused mindset to optimize CRM usage and processes
- Ability to work EST hours and maintain reliable internet connectivity
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