
Zoho Specialist
4 weeks ago
Experience required: 3-6 years
Location: Remote
Timings: 10 AM to 3 PM EST (Monday-Friday)
Requirements: 3-4 hours/day (subject to change based on business)
Key Responsibilities:
- Fully manage and utilize Zoho One CRM, including dashboards, automation, analytics, and reports
- Oversee the end-to-end client experience: from registrations and onboarding to service delivery and off-boarding
- Coordinate communication and promote webinars and client events
- Manage backend operations to ensure smooth and professional client interactions
- Act as a reliable point of contact for clients: respond to queries, manage updates, and relay information clearly
- Assist in social media scheduling and content distribution across platforms
- Configure and evolve Zoho One to automate and streamline business processes
- Take on additional virtual assistant tasks based on performance, such as research and applying for speaking opportunities
Qualifications:
- Bachelor's degree in Business, IT, or a related field
- Hands-on experience with Zoho One CRM and its full ecosystem
- Prior experience in account management, client services, or customer success
- Familiarity with social media scheduling tools is a plus
- Excellent verbal and written English communication skills
- Strong attention to detail, organizational skills, and responsiveness
- A strategic, improvement-focused mindset to optimize CRM usage and processes
- Ability to work EST hours and maintain reliable internet connectivity
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