Scrum Master

Job Description Job Summary We are seeking a Scrum Master / Project Manager to lead Agile delivery teams and ensure successful execution of projects through effective planning, coordination, and stakeholder management. The ideal candidate will have a strong understanding of Agile and Scrum methodologies, excellent communication skills, and a proven ability to deliver complex technology solutions in a fast-paced environment. This role involves acting as a servant leader, coach, and facilitator for the delivery team, while also managing project scope, budget, and timelines using a hybrid (Agile + traditional PM) approach where needed. Key Responsibilities: Agile Delivery Leadership Facilitate all core Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) Guide and coach teams on Agile principles, values, and best practices to ensure continuous improvement Remove blockers and impediments to the team's progress and foster a culture of ownership and accountability Coordinate sprint activities, backlog grooming, and ensure alignment between Product Owners, Developers, and QA teams Project & Program Management Manage project timelines, scope, risks, and deliverables, ensuring successful completion of projects on schedule and within budget Develop and maintain project plans, RAID logs, and dashboards using tools such as Jira, Confluence, MS Project, or similar Drive status reporting, executive presentations, and ensure transparent communication with all stakeholders Oversee resource allocation, capacity planning, and cross-functional dependencies Support financial tracking, forecasting, and project invoicing (where applicable) Stakeholder & Communication Management Collaborate closely with business sponsors, product owners, and technical leads to align on priorities and scope Facilitate client meetings, sprint demos, retrospectives, and project steering committee sessions Serve as the primary contact for project-level escalations, governance, and change management Quality & Continuous Improvement Promote adoption of Agile metrics (Velocity, Burndown, Cycle Time, etc.) to monitor and improve team performance Lead retrospectives to identify process improvements and implement action plans Champion best practices in DevOps, CI/CD, and Agile at scale (SAFe, LeSS, or hybrid models) Required Skills & Qualifications Bachelor's degree in Computer Science, Engineering, or related field Certifications: Mandatory: Certified Scrum Master (CSM) or Professional Scrum Master (PSM I or II) Preferred: PMP, PMI-ACP, SAFe Agilist (SA), or PRINCE2 8+ years of total experience in IT project delivery, with 3-5 years in an Agile Scrum Master / PM role Proven experience managing cross-functional teams in distributed and global delivery environments Strong understanding of Agile frameworks, SDLC, and Waterfall-to-Agile transformation practices Excellent leadership, communication, and stakeholder management skills Hands-on experience with Jira, Azure DevOps, Rally, or similar project management tools Preferred Qualifications Experience in Salesforce, Cloud, or Digital Transformation projects Exposure to DevOps automation and Agile at scale environments Experience working with onshore/offshore models and managing vendor partners Strong analytical, facilitation, and problem-solving abilities Personal Attributes Servant-leader mindset with high emotional intelligence Strong sense of ownership, accountability, and collaboration Ability to influence without authority and drive change Excellent communication and presentation skills for senior stakeholders