Bmc Itsm/discovery Consultant

This Is Helix Powered by You At BMC Helix we don t do ordinary We re the AI-native engine behind the world s most forward-thinking IT organizations helping them focus on what matters most What are we passionate about We re here to reset the economics of enterprise IT and help others realize the ROI of AI We are a mix of curious minds creative thinkers and courageous builders who believe tech should change the game-not just play it We celebrate wins support each other and laugh a lot We are the change makers With decades of leadership and established trust in IT service and operations management we re scaling with purpose-through organic innovation strategic acquisitions and relentless R D Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed accountability and precision We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world GSD Global Services Delivery is a global delivery organization responsible for delivering BMC solutions to our customer worldwide It provides unique opportunity to meet customers and solve their business problem by consultative approach This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation go-live services for enterprise software solutions throughout for BMC s worldwide customers The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents problems releases patching upgrades integrations simultaneously Here is how through this exciting role YOU will contribute to BMC s and your own success ITSM Provide L2 L3 operational support on BMC Helix ITSM Remedy Helix Dashboard CMDB DWP DWPA SmartIT MyIT Asset Management as per agreed SLAs Maintain BMC Helix Product platform availability as per agreed availability commitment Develop new customizations integrations and reports Troubleshoot BMC Application customizations and integration issues Follow ITIL standard best practices Recommend plan upgrades patches and roll out new features Drive adoption of BMC Helix solutions across customer environments Work closely with Service Owners to review service delivery quality with a focus on continuous improvement Experience in Administration Operations Customizations Integrations Performance tuning Patch implementation Upgrades and development of BMC Helix ITSM Remedy Application Experience working in BMC Helix Discovery with operational support as per agreed SLAs including Discovery scan troubleshooting administration of large Discovery cluster Env Maintain BMC Discovery platform availability as per agreed availability commitment Customize and configure BMC Discovery capabilities in complex cluster environments Understand how to apply technology to improve operational effectiveness or efficiency of specific functions or applications Discovery Experience working in BMC Helix Discovery with operational support as per agreed SLAs including Discovery scan troubleshooting administration of large Discovery cluster Env Maintain BMC Discovery platform availability as per agreed availability commitment Customize and configure BMC Discovery capabilities in complex cluster environments Understand how to apply technology to improve operational effectiveness or efficiency of specific functions or applications To ensure you re set up for success you will bring the following skillset experience Extensive experience in the Administration and configuration of BMC Helix Remedy ITSM Applications Integrations Customizations CMDB Discovery Administration Candidate must possess a Engineering Computer Science Bachelor s Degree Should have min 5-7 Years of relevant experience on BMC Helix ITSM Remedy CMDB Should have worked in Applications Managed Services and Consulting Services environment Experience on framework is an advantage Good knowledge of Cloud Technologies Containers different OS Networking and database concepts Well organized with a positive attitude ability to work in customer facing env should be able to communicate with Customers Vendors and other internal groups as required Exercises independent judgment within broadly defined practices and policies in selecting methods techniques and evaluation criteria for obtaining results Willing to work in shifts weekend and on-call support will be required Why Work Here Because You ll Matter We re not hiring for roles-we re hiring for impact At Helix you ll solve hard problems build smart solutions and work with people who challenge and champion you You ll see your ideas come to life-and your work make a difference We believe in trust transparency and grit Our culture is inclusive flexible and built for people who want to stretch themselves - and support others doing the same Whether you re remote or in-office you ll find space to show up fully and contribute meaningfully You won t be boxed in-you ll be backed up Make Your Mark At Helix If Helix excites you but you re unsure if you meet every qualification apply anyway We value diverse perspectives and believe the best ideas come from everywhere EEOC Statement Helix is committed to equal opportunity employment regardless of race age sex creed color religion citizenship status sexual orientation gender gender expression gender identity national origin disability marital status pregnancy disabled veteran or status asa protected veteran If you need a reasonable accommodation for any part of the application and hiring process visit the accommodation request page BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities upholding a fair and ethical hiring process At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1 725 800 INR Actual salaries depend on a wide range of factors that are considered in making compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs The salary listed is just one component of BMC s employee compensation package Other rewards may include a variable plan and country specific benefits We are committed to ensuring that our employees are paid fairly and equitably and that we are transparent about our compensation practices Returnship BMC Had a break in your career No worries This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce If your expertise matches the above job visit to know more and how to apply Min salary 1 294 350 Why Work Here Because You ll Matter We re not hiring for roles-we re hiring for impact At Helix you ll solve hard problems build smart solutions and work with people who challenge and champion you You ll see your ideas come to life-and your work make a difference We believe in trust transparency and grit Our culture is inclusive flexible and built for people who want to stretch themselves - and support others doing the same Whether you re remote or in-office you ll find space to show up fully and contribute meaningfully You won t be boxed in-you ll be backed up Make Your Mark At Helix If Helix excites you but you re unsure if you meet every qualification apply anyway We value diverse perspectives and believe the best ideas come from everywhere EEOC Statement Helix is committed to equal opportunity employment regardless of race age sex creed color religion citizenship status sexual orientation gender gender expression gender identity national origin disability marital status pregnancy disabled veteran or status asa protected veteran If you need a reasonable accommodation for any part of the application and hiring process visit the accommodation request page Mid point salary 1 725 800 Max salary 2 157 250 Min Salary - NEW 1 294 350 Max Salary - NEW 2 157 250