Cluster Sales Manager

Join Tata AIA Life Insurance a leading and fastest-growing life insurance provider in India established in 2001 as a joint venture between Tata Sons Pvt Ltd and AIA Group Ltd Our company embodies a legacy of trust integrity and excellence combining Tata s esteemed leadership with AIA s extensive pan-Asian expertise At Tata AIA our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier happier lives We foster a culture of innovation inclusivity and continuous learning offering dynamic career growth opportunities and a supportive work environment Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award we are committed to employee satisfaction and holistic well-being Our core value People - Our Core emphasizes our dedication to inspiring our employees to be and deliver their very best Our aim is to attract hire and develop highly capable leaders who are just fair ethical and accountable for their actions We strive to provide our employees with the right training technology equipment resources and guidance to perform their job effectively Our promise to you is to provide for a diverse equitable and inclusive work environment where each employee is valued as an individual and treated with respect care and compassion Fuel your future with us find your wings and S O A R - Shape opportunities Optimize your potential Accomplish meaningful work and Reap holistic growth Position Overview Position Title Cluster Sales Manager - HDFC Bank Asset Channel Department HDFC Bank Asset Channel Level Band Manager Grade 401 B Organizational Relationships Reports To Area Manager Senior Area Manager Supervises C Job Dimensions Geographic Area Covered HDFC Bank Asset Channel Floor Stakeholders Internal HDFC Bank Asset Channel Supervisors Phone Bankers External D Key Result Areas Organization process Key contributions Frequency Training Prepare training material for New Phone Bankers Certification Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily Monthly Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product process system Analyze the training requirements bases the feedback shared Daily Monthly MIS Prepare the Quality MIS Ensure the MIS is published to the relevant stakeholders on time Daily Weekly Monthly Others Assist in preparation of process notes or system requirements Projects to improve overall lead quality E Skills Required Technical Good Knowledge of MS Office MS Excel Behavioral Essential Desired Interpersonal skills Communication skills Creative thinking skills Supervising Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills Advance Excel skills F Incumbent Characteristics Essential Desired Qualification Graduation Post-Graduation Experience At least 5-7 years of experience in call center industry in Quality Training process Any industry Disclaimer Tata AIA Life Insurance does not charge any fees from candidates during the hiring process Verify job offers through official Tata AIA communication channels to avoid fraud The job description is the sole property of Tata AIA Life Insurance The content of this JD is confidential and unauthorized changes or reproduction are forbidden To know more about Tata AIA Life click on the weblink About Company Tata AIA Life Insurance Company Limited Tata AIA Life is a joint venture company formed by Tata Sons Pvt Ltd and AIA Group Ltd AIA Tata AIA Life combines Tata s pre-eminent leadership position in India and AIA s presence as the largest independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region Tata AIA Life has written retail new business weighted premium of Rs 2 692 crore for the financial year 2019-20 For the same period the 13th month persistency of the company was at 89 10 and the individual death claims settlement ratio was 99 06 One of the fastest growing companies in the Life Insurance sector Tata AIA Life is now ranked at no 5 based on individual weighted new business premium