Store Head

Job Description Location: Jodhpur (Relocation Required) Employment Type: Full-Time Salary: Based on experience and skillset About Gigabox Gigabox is a multi-category retail brand operating across both offline stores and a mobile app. We offer curated products in Kitchen, Sports, Bags, Gifts, Toys, and Electronics, with category-specific stores at premium and central city locations. We have opened two stores in Jodhpur: Gigabox Sports and Gigabox Kitchen. As we expand, we're looking for strong leaders who can independently run each store as a high-performance business unit. Role Overview The Store Head will be responsible for the complete operations, performance, and growth of a Gigabox store. This includes team management, customer experience, inventory control, store SOPs, sales achievement, and maintaining brand standards. This role demands a proactive leader who can think strategically, execute operationally, and bring a sense of ownership to the store. Key Responsibilities: 1. Store Operations & Management - Oversee end-to-end store operations, ensuring smooth and efficient functioning. - Implement and maintain store SOPs, processes, and systems. - Ensure visual merchandising and store hygiene meet brand standards. - Monitor daily KPIs and produce regular performance reports. 2. Team Leadership - Recruit, train, and manage store staff (sales, billing, stock, service teams). - Build a strong team culture with clear responsibilities and accountability. - Conduct regular team meetings, reviews, and performance evaluations. - Motivate staff to achieve sales targets and deliver exceptional service. 3. Customer Experience - Ensure a top-tier customer experience aligned with the Gigabox brand. - Handle escalations, complaints, and customer-facing situations gracefully. - Build and maintain strong customer relationships to promote loyalty. 4. Inventory & Procurement - Oversee stock management including inward, outward, stock audits, and replenishment. - Coordinate with vendors and central purchasing team to ensure optimal inventory. - Identify fast-moving and slow-moving items and plan accordingly. 5. Sales & Business Growth - Ensure monthly sales targets and category performance goals are met. - Analyze sales trends and take corrective actions to boost store performance. - Plan local promotions, in-store activities, and collaborations to increase footfall. 6. Compliance & Administration - Ensure all store compliance, safety norms, and documentation are maintained. - Manage store expenses, petty cash, and operational budgets. - Coordinate with management for reports, updates, and requirements. Key Responsibilities - MBA (mandatory) preferably in Retail Management, Operations, or Business Administration. Skills & Experience - Strong leadership and team-building abilities. - Excellent communication skills (Hindi & English). - Experience in retail operations or store management preferred (not mandatory). - Understanding of customer service, merchandising, marketing, and sales. - Ability to multitask, make decisions, and take ownership. - Familiarity with digital tools, POS systems, and mobile-app-based operations is a plus. Additional Requirements - Relocation to Jodhpur is mandatory (assistance can be discussed). - High sense of responsibility, integrity, and professionalism. - Willingness to work flexible hours if required. Why Join Gigabox - Opportunity to become part of a fast-growing omnichannel retail brand. - High level of ownership and autonomy. - Direct working exposure with the founding team. - Career growth as we expand across more categories and cities. - Also ESOP options once available