15h Left: Senior Manager

Job Description

Why Join Us

Are you inspired to grow your career at one of Indias Top 25 Best Workplaces in IT industry Do you want to do the best work of your life at one of the fastest growing IT services companies Do you aspire to thrive in an award-winning work culture that values your talent and career aspirations Its happening right here at Iris Software.

About Iris Software

At Iris Software, our vision is to be our clients most trusted technology partner, and the first choice for the industrys top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.

Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

Working at Iris

Be valued, be inspired, be your best.

At Iris Software, we invest in and create a culture where colleagues feel valued, can explore their potential, and have opportunities to grow.

Our employee value proposition (EVP) is about Being Your Best as a professional and person. It is about being challenged by work that inspires us, being empowered to excel and grow in your career, and being part of a culture where talent is valued. Were a place where everyone can discover and be their best version.

Job Description

Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for the client (account), with cross-functional, globally distributed team (typically 40 70 people).

- Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement).
- Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives.
- Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices.
- Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups across IRIS and the client organization.
- Manages senior stakeholder expectations with clear and timely communication and reporting, both internally (i.e. IRIS) and externally (customer organization and partners)
- Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads. In some cases the person will require to actively project manage an engagement as well.
- People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account.
- Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners. Manages escalations and supports senior leads in managing critical risks and issues in projects.
- Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams.
- Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through IRIS services and solutions.
- Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.
- Provides thought leadership in one or more areas across delivery, methodology, technology or business domain.
- Ability to respond to RFPs by coming up with a compelling proposal and then be able to present and defend the proposal in front of clients
- Great communication and articulation skills

Mandatory Competencies

Perks And Benefits For Irisians

At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, we&aposre committed to providing a supportive and rewarding work environment.

Join us and experience the difference of working at a company that values its employees&apos success and happiness.

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