Customer Support Executive

3 weeks ago

Mumbai Maharashtra, India 2COMS Full time

Greetings We are hiring Freshers and experienced candidates for a multinational transportation company Work From Office Mumbai -Kurla West About The Client Our client is a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button You ll be expected to help onboard new driver-partners provide exceptional support and quickly adapt to an ever-growing business You have retail or customer service experience and are an effective communicator with the ability to interact with partners You have a passion for helping and empowering others and are good at quickly and efficiently troubleshooting problems And if you don t know the answer you know where to look and who to ask You are personable highly organized and a patient teacher You are self-motivated and a great team player This is a temporary contract role with the potential for extension WHAT YOU LL DO Deliver 5-star in-person support for our partners Walk new drivers through onboarding and all the tools to be successful drivers Resolve driver issues and questions Stay on top of processes and tools Work with the Driver Operations team to streamline procedures Requirements Requirements Experience Fresher or upto 2yrs exp in any tele-calling or customer support Qualification- Minimum Graduate and above Eligibility Criteria- Should have excellent communication skills in English and Hindi We need people with strong problem-solving skills who don t shy away from in-person interactions A person should be flexible to do work from the office Benefits Salary- NTH 17k 4k Variable pay Performance based incentives Shift- Day Working days- Rotational 6 days working Mode of work- Work from office Mode of Interview- Virtual

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