Complaints Handler
5 days ago
Job Title: ORM Executive Location: Chembur Experience: 1-3 years in ORM Employment Type: Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting positive stories to maintain a strong, trustworthy digital presence aligned with the company’s vision of making home ownership accessible and hassle-free. Goal of the Role: To strengthen the company’s online trust and ensure every digital interaction reflects reliability, transparency and empathy - values that define the affordable housing and home finance segment. Required Skills & Key Roles and Responsibilities: - Strong written and verbal communication skills. - Proficiency in ORM tools like Simplify 360 or other relevant platforms. - Continuously monitor online mentions, reviews, and discussions related to the company, branches, and loan products. - Coordinate with Customer Service, Operations, and Branch teams to ensure quick issue resolution and accurate communication. - Track brand mentions and conversations across social media platforms - Understanding of home loan customer lifecycle and sensitivity around financial issues. - Prepare weekly/monthly ORM reports highlighting sentiment trends, review ratings, and key insights (case wise). - Recommend actions to improve brand sentiment and customer satisfaction. - Respond promptly and professionally to customer queries, complaints, and reviews across social media platforms etc. - Familiarity with social media management tools and analytics platforms. - Ability to handle critical situations with diplomacy and professionalism. - Identify opportunities to highlight positive customer experiences or brand milestones online. - Analytical skills to assess trends and measure the impact of ORM efforts. - Basic understanding of SEO and digital marketing principles. - Identify potential reputation risks early and coordinate with relevant teams to handle them effectively. - Draft holding statements and response templates for sensitive issues. - Co-ordinate with clients for social media posts scheduling from the tool / from pages.
-
Complaints Handler
2 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation : ChemburExperience : 1-3 years in ORMEmployment Type : Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
-
Complaints Handler
24 hours ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation : ChemburExperience : 1-3 years in ORMEmployment Type : Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
-
Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: ChemburExperience: 1-3 years in ORMEmployment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
-
Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: ChemburExperience: 1-3 years in ORMEmployment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
-
Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
-
Complaints Handler
5 days ago
mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
-
Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
-
Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
-
Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM Executive Location : Chembur Experience : 1-3 years in ORM Employment Type : Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and...
-
Complaints Handler
2 days ago
mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM Executive Location : Chembur Experience : 1-3 years in ORM Employment Type : Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and...
