Complaints Handler
5 days ago
Job Title: ORM ExecutiveLocation: ChemburExperience: 1-3 years in ORMEmployment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting positive stories to maintain a strong, trustworthy digital presence aligned with the company’s vision of making home ownership accessible and hassle-free.Goal of the Role:To strengthen the company’s online trust and ensure every digital interaction reflects reliability, transparency and empathy - values that define the affordable housing and home finance segment.Required Skills & Key Roles and Responsibilities:- Strong written and verbal communication skills.- Proficiency in ORM tools like Simplify 360 or other relevant platforms.- Continuously monitor online mentions, reviews, and discussions related to the company, branches, and loan products.- Coordinate with Customer Service, Operations, and Branch teams to ensure quick issue resolution and accurate communication.- Track brand mentions and conversations across social media platforms- Understanding of home loan customer lifecycle and sensitivity around financial issues.- Prepare weekly/monthly ORM reports highlighting sentiment trends, review ratings, and key insights (case wise).- Recommend actions to improve brand sentiment and customer satisfaction.- Respond promptly and professionally to customer queries, complaints, and reviews across social media platforms etc.- Familiarity with social media management tools and analytics platforms.- Ability to handle critical situations with diplomacy and professionalism.- Identify opportunities to highlight positive customer experiences or brand milestones online.- Analytical skills to assess trends and measure the impact of ORM efforts.- Basic understanding of SEO and digital marketing principles.- Identify potential reputation risks early and coordinate with relevant teams to handle them effectively.- Draft holding statements and response templates for sensitive issues.- Co-ordinate with clients for social media posts scheduling from the tool / from pages.
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Complaints Handler
2 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation : ChemburExperience : 1-3 years in ORMEmployment Type : Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: ChemburExperience: 1-3 years in ORMEmployment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM Executive Location : Chembur Experience : 1-3 years in ORM Employment Type : Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and...
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Complaints Handler
2 days ago
mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM Executive Location : Chembur Experience : 1-3 years in ORM Employment Type : Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and...
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Complaints Handler
1 day ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM Executive Location : Chembur Experience : 1-3 years in ORM Employment Type : Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM Executive Location: Chembur Experience: 1-3 years in ORM Employment Type: Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and...
