Complaints Handler
2 days ago
Job Title: ORM Executive Location : Chembur Experience : 1-3 years in ORM Employment Type : Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting positive stories to maintain a strong, trustworthy digital presence aligned with the company’s vision of making home ownership accessible and hassle-free. Goal of the Role: To strengthen the company’s online trust and ensure every digital interaction reflects reliability, transparency and empathy - values that define the affordable housing and home finance segment. Required Skills & Key Roles and Responsibilities : Strong written and verbal communication skills. Proficiency in ORM tools like Simplify 360 or other relevant platforms. Continuously monitor online mentions, reviews, and discussions related to the company, branches, and loan products. Coordinate with Customer Service, Operations, and Branch teams to ensure quick issue resolution and accurate communication. Track brand mentions and conversations across social media platforms Understanding of home loan customer lifecycle and sensitivity around financial issues. Prepare weekly/monthly ORM reports highlighting sentiment trends, review ratings, and key insights (case wise). Recommend actions to improve brand sentiment and customer satisfaction. Respond promptly and professionally to customer queries, complaints, and reviews across social media platforms etc. Familiarity with social media management tools and analytics platforms. Ability to handle critical situations with diplomacy and professionalism. Identify opportunities to highlight positive customer experiences or brand milestones online. Analytical skills to assess trends and measure the impact of ORM efforts. Basic understanding of SEO and digital marketing principles. Identify potential reputation risks early and coordinate with relevant teams to handle them effectively. Draft holding statements and response templates for sensitive issues. Co-ordinate with clients for social media posts scheduling from the tool / from pages.
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Complaints Handler
2 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation : ChemburExperience : 1-3 years in ORMEmployment Type : Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
1 day ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation : ChemburExperience : 1-3 years in ORMEmployment Type : Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: ChemburExperience: 1-3 years in ORMEmployment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
6 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: ChemburExperience: 1-3 years in ORMEmployment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...
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Complaints Handler
5 days ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM Executive Location : Chembur Experience : 1-3 years in ORM Employment Type : Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and...
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Complaints Handler
1 day ago
Mumbai, India Talent Corner HR Services Pvt Ltd Full timeJob Title: ORM Executive Location : Chembur Experience : 1-3 years in ORM Employment Type : Full-time The ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and...
