Customer Service Role
3 weeks ago
Amazon/Flipkart -( E- Commerce ) is hiring For Customer Service Associate : Voice- Work From Home(Permanently)
Job Description
Kindly apply as we have limited opportunities.
Basic Qualifications & Requirement
Below are some important details that will help you understand our interview process better:
Job Location: PAN INDIA ( WORK FROM HOME )
Experience: Minimum 1 year to more
Age no Bar
Education: Graduate mandatory
CTC: 18,200 In Hand Gross 23,000 + Incentives
Graduates with 1 year experience in any domain.
- Excellent in English and Hindi.
- Salary : 23k CTC, 18.2k TH
- 6 days working & 1 rotational week off
- Shift Timings : 9am to 9pm rotational shift
- Should have their own laptop and WIFI connection
- Laptop configuration : 4GB RAM, i3 processor, Windows 10
- Should have all relevant documents
share your cv 2 9311350356
Need very good comskill
Additional Benefits:
Basic Qualifications & Requirement :
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Action oriented, self-disciplined and organized
- Ability to communicate clearly with both internal and external customers
- Excellent comprehension skills - ability to clearly understand and address customer issues appropriately
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure 'Work-like' environment with no disturbance during the work hours.
Customer Focus :
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
Problem Solving Skills :
- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
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