Customer Service Role

1 day ago

MetrosAnywhere in IndiaMultiple LocationsAndhra PradeshBangaloreBiharChandigarhChennaiDelhi Sana Search International Full time

Amazon/Flipkart -( E- Commerce ) is hiring For Customer Service Associate : Voice- Work From Home(Permanently)

Job Description

Kindly apply as we have limited opportunities.

Basic Qualifications & Requirement

Below are some important details that will help you understand our interview process better:

Job Location: PAN INDIA ( WORK FROM HOME )

Experience: Minimum 1 year to more

Age no Bar

Education: Graduate mandatory

CTC: 18,200 In Hand Gross 23,000 + Incentives

Graduates with 1 year experience in any domain.

- Excellent in English and Hindi.

- Salary : 23k CTC, 18.2k TH

- 6 days working & 1 rotational week off

- Shift Timings : 9am to 9pm rotational shift

- Should have their own laptop and WIFI connection

- Laptop configuration : 4GB RAM, i3 processor, Windows 10

- Should have all relevant documents

share your cv 2 9311350356

Need very good comskill

Additional Benefits:

Basic Qualifications & Requirement :

- Effective time management skills and ability to prioritize work time to ensure productivity and department standards

- Action oriented, self-disciplined and organized

- Ability to communicate clearly with both internal and external customers

- Excellent comprehension skills - ability to clearly understand and address customer issues appropriately

- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

- Should ensure 'Work-like' environment with no disturbance during the work hours.

Customer Focus :

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates conflict resolution, negotiation, and de-escalation skills

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

Problem Solving Skills :

- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned

- Ability to approach problems logically and rationally

- Action oriented and self-disciplined

- Organized and detail-oriented

- Ability to quickly and effectively prioritize work time in various departments to meet business need

- Ability to maintain composure in highly escalated situations

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