Customer Service Role

2 weeks ago

MetrosAnywhere in IndiaMultiple LocationsAndhra PradeshBangaloreBiharChandigarhChennaiDelhi Sana Search International Full time

Amazon/Flipkart -( E- Commerce ) is hiring For Customer Service Associate : Voice- Work From Home(Permanently) Job Description Kindly apply as we have limited opportunities. Basic Qualifications & Requirement Below are some important details that will help you understand our interview process better: Job Location: PAN INDIA ( WORK FROM HOME ) Experience: Minimum 1 year to more Age no Bar Education: Graduate mandatory CTC: 18,200 In Hand Gross 23,000 + Incentives Graduates with 1 year experience in any domain. - Excellent in English and Hindi. - Salary : 23k CTC, 18.2k TH - 6 days working & 1 rotational week off - Shift Timings : 9am to 9pm rotational shift - Should have their own laptop and WIFI connection - Laptop configuration : 4GB RAM, i3 processor, Windows 10 - Should have all relevant documents share your cv 2 9311350356 Need very good comskill Additional Benefits: Basic Qualifications & Requirement : - Effective time management skills and ability to prioritize work time to ensure productivity and department standards - Action oriented, self-disciplined and organized - Ability to communicate clearly with both internal and external customers - Excellent comprehension skills - ability to clearly understand and address customer issues appropriately - Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead. - Should ensure 'Work-like' environment with no disturbance during the work hours. Customer Focus : - Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment - Ability to empathize with and prioritize customer needs - Demonstrates interpersonal skills with a diverse customer base - Demonstrates conflict resolution, negotiation, and de-escalation skills - Demonstrates ownership to resolve challenging customer issues, escalating when necessary - Ability to determine customer needs and provide appropriate solutions Problem Solving Skills : - Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned - Ability to approach problems logically and rationally - Action oriented and self-disciplined - Organized and detail-oriented - Ability to quickly and effectively prioritize work time in various departments to meet business need - Ability to maintain composure in highly escalated situations

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    Metros/Anywhere in India/Multiple Locations/Andhra Pradesh/Bangalore/Bihar/Chandigarh/Chennai/Delhi/ Sana Search International Full time

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