AGM - Regional Credits Lead

Job Description Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Regional Credits Lead Job Level/ Designation M2 Function / Department Enterprise Location Mumbai Job Purpose He/ She is responsible to create and implement policy guidelines to be followed by all functions to ensure standardization and uniform customer experience. Key Result Areas/Accountabilities - To assist regional cluster VIBS CNC Head in identifying the measures to increase - collections, green bill and direct debit penetration and reduction in bad debts and - cost achievement of business KPIs through various measures - To actively participate in VOC, ORM and other circle cross functional forums and ensure resolution of issues by working together with other teams - Creation, review, implementation of National credit policy for VIBS Portfolio - To be part of the discussion held while finalizing any policy / schemes for effect of it from credit monitoring or fraud perspective - To assist Marketing in segmenting subscribers - To ensure compliance to DOT / PCI,DSS norms - To ensure availability of adequate payment option for post-paid subscribers - Bill delivery to entire base and ensuring all payments to get posted within TAT - To ensure dispatch of refund cheques on TAT - To increase credit bureau penetration governance and review of on-boarding, credit limit assignment, credit monitoring, bill operations, payment posting and refund process - Manage key projects (billing / CRM system migration, new product launches) - Ensuring on time and accurate implementation of IT related enhancements - Leverage scale benefits and operating efficiencies (Focus on Cost, Productivity and Internal Business Process) Must have technical / professional qualifications Well versed with credit functioning in telecom. Good collaboration skills since involves lots ofcross functional linkages. Business oriented and need to differentiateon credit exposure, risk and duediligence elements. Credit risk management for VIBS Mobility and non- mobility portfolio . In depth process / system knowledge / experience . Project management . Strategic thinking ability . Capability to influence cross functionally under matrix structure Analytics . Fraud assessment management. Vodafone Idea Limited(formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership