Operations Manager
3 days ago
We are looking for a dynamic Manager – Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience in handling multiple stakeholders. Key Responsibilities - · Manage daily operations and ensure SLA/KPI delivery (AHT, Quality, CSAT, Productivity). · Lead, coach, and develop teams to achieve business goals. · Handle client interactions, governance calls, and performance reviews. · Drive process improvements, RCA/CAPA, and compliance adherence. · Coordinate with WFM, QA, and Training for smooth operations. · Prepare reports and provide insights for decision-making. Requirements - · Graduate with 8 years’ experience (2 year as Manager – OPS BPO). · Strong leadership, communication, and analytical skills. · Good knowledge of WFM, Quality, MIS, and process management.
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Operations Manager
6 days ago
Lucknow, Uttar Pradesh, India BarkRightOfficial Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionBark Right | Pet Care. Simplified.Bark Right is a modern pet-tech platform that will be launching soon. Built to make dog parenting safe, easier and more reliable. Bringing together services that matter most to pet families.Our Mission: To transform pet care into a seamless, stress-free experience.Our Vision: To be India's most trusted...
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Operations Manager
3 days ago
Lucknow, India NEXUS CONSULTING SOLUTIONS Full timeWe are looking for a dynamic Manager – Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience...
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Operations manager
2 days ago
Lucknow, India NEXUS CONSULTING SOLUTIONS Full timeWe are looking for a dynamic Manager – Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience...
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Operations Manager
1 day ago
Lucknow, India NEXUS CONSULTING SOLUTIONS Full timeWe are looking for a dynamic Manager – Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience...
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Operations Manager
2 days ago
Lucknow, India NEXUS CONSULTING SOLUTIONS Full timeWe are looking for a dynamic Manager – Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience...
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Operations Manager
1 day ago
Lucknow, India NEXUS CONSULTING SOLUTIONS Full timeWe are looking for a dynamic Manager – Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience...
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Operations Manager
12 hours ago
Lucknow, Uttar Pradesh, India NEXUS CONSULTING SOLUTIONS Full time ₹ 80,00,000 - ₹ 2,00,00,000 per yearWe are looking for a dynamic Manager – Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience...
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Operations Manager
2 weeks ago
Lucknow, Uttar Pradesh, India RML Mehrotra Pathology Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole SummaryThe Operations Manager will oversee day-to-day operational efficiency across RML Mehrotra Pathologys laboratories, collection centres, and home collection network. The role ensures adherence to quality standards, regulatory compliance, process optimization, and patient satisfaction, while supporting business growth.Key ResponsibilitiesOperational...
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Back Office Executive
1 week ago
Gomtinagar, Lucknow, Uttar Pradesh, India HR Manager Full time**Job Overview** **Duties** - Manage daily administrative tasks to ensure efficient office operations - Perform data entry and maintain accurate records using Microsoft Office and Google Workspace - Handle phone calls with professionalism, demonstrating excellent phone etiquette - Assist in the preparation of reports and documentation as required - Maintain...
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Operation Manager
2 days ago
Lucknow, Uttar Pradesh, India Cheer Hotels & Resorts Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionEstablished in the early 2023, Cheer Hotels is a growing hospitality brand with properties located in various prime locations around the country. Each of our hotels is thoughtfully designed with a distinct identity, offering premium comfort, warm hospitality, and curated experiences for every guest.Role DescriptionThis is a full-time role...