Senior Executive

3 weeks ago


Noida, Uttar Pradesh, India EXL IT service management Full time
Job Description

Responsible for managing the resolution of application and system issues that arise in the business:

- Possessing specialist knowledge of operating systems, devices, applications and software
- Providing technical support to teams within the business
- Assisting with system integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing coordination at a local and international level where required
- Delivering regular and customized training within the business
- Preparing maintenance plans and upgrading schedules for the business's systems
- Developing reports for the teams across the business

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