Customer Service Associate Hyderabad,india

4 weeks ago

Hyderabad, Telangana, India Amazon Full time

Role Customer Service Associate - Work from Office Job Type Seasonal Location Hyderabad Our mission at Amazon is to be Earth s most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal Doing our best for our customers is where we get our energy and that s why you ll find we approach things differently here You won t be asked to read from a script or learn dialogue by heart Instead we ll provide you with the training you need to problem solve for our customers You ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love What will you do as a Customer Service Associate As an Amazon Customer Service Associate you have a very clear purpose to prevent issues solve queries and delight our customers You ll be the first point of contact for our customers by answering their requests through phone chat and or email - this includes everything from order and product questions to payment matters and website guidance Our Customer Service Associates use a variety of tools to navigate research and review solutions and communicate effectively with customers What are your hours This role requires working variable hours to match when customers need us most You will work overnight day late shifts and your work week is minimum 40 hrs In order to match our customer demand we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday You may be required to work national holidays You will learn more about your exact schedule closer to your start date What strengths will you bring Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment What benefits will you receive Medical insurance Pension plan Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it s for you then click on the link below to start the application process You ll need to allow 3 hours to complete the full application including assessments which will evaluate your suitability for the role You will have the option to save your application during the process and return to it if necessary We recommend using a laptop desktop computer in order to get the best experience If successful we will contact you about next steps Amazon is an equal opportunities employer We believe passionately that employing a diverse workforce is central to our success We make recruiting decisions based on your experience and skills We value your passion to discover invent simplify and build Protecting your privacy and the security of your data is a longstanding top priority for Amazon Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates BASIC QUALIFICATIONS Minimum age 18 years old Have the right to work in India Strong communication skills in English both written and oral fluency Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11pm Willingness and ability to work in rotating shifts i e early late overnight weekend and overtime as required

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