Director of Software Asset and Configuration Management

Job Description

Locations: Boston | London | Gurgaon

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT.

Key Responsibilities:

- Strategic Leadership & Platform Vision:

- Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform.

- Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments.

- Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance.

- Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships.

- Automation & Integration:

- Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools.

- Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems.

- Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows.

- Integrate with change, release, and problem management to reduce risk and accelerate safe deployments.

- Operational Excellence & SRE Alignment:

- Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform.

- Embed SACM into 24x7 operations and observability platforms to support real-time decision-making.

- Support incident prevention, root cause analysis, and continuous improvement through data-driven insights.

- Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value.

- Governance, Compliance & Asset Management:

- Ensure accurate, complete, and up-to-date asset and configuration data across environments.

- Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records.

- Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence.

- Develop data ownership and stewardship models to ensure system integrity and accountability.

- Architecture & Platform Enablement:

- Work closely with architecture teams to model system dependencies, service maps, and integration patterns.

- Provide visibility into infrastructure and application architecture through contextualized configuration insights.

- Enable architecture governance, technical debt tracking, and risk impact assessments.

- Collaboration & Leadership:

- Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform.

- Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization.

- Promote a culture of operational excellence, data-driven engineering, and continuous innovation.

What You'll Bring

Required Qualifications:

- 12+ years of experience in IT operations, infrastructure, or platform engineering roles.
- 5+ years of experience leading CMDB, ITSM, or configuration management functions.
- Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices.
- Strong experience with SRE practices, CICD pipelines, and observability platforms.
- Demonstrated ability to lead automation initiatives and manage real-time data platforms.

Preferred Qualifications:

- Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent.
- Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools.
- Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices.

Who You'll Work With

Work Environment & Additional Information:

- Hybrid or on-site work model.
- Occasional travel for global team engagement or vendor meetings.
- Ability to operate in a high-availability, global IT operations environment.

The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving.

Additional info

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

- The base salary range for this role is $181,000.00 - $221,000.00

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

- Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
- Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
- Dental coverage, including up to $5,000 in orthodontia benefits
- Vision insurance with coverage for both glasses and contact lenses annually
- Reimbursement for gym memberships and other fitness activities
- Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
- Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
- Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
- Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. for more information on E-Verify.

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