Configuration Management Database

Job Description

What Success Looks Like In This Role

Initiatives: Lead or participate in special projects related to asset management, such as system upgrades, process reengineering, or strategic initiatives

Certifications: Should be ITILV4 & CSA Certified

- IT Asset Lifecycle Management
- Asset Tracking: Monitor and manage the entire lifecycle of IT assets, from procurement through to disposal, ensuring accurate tracking and recording of asset details in ServiceNow or other asset management systems
- Inventory & Stock Management: Maintain a comprehensive inventory of IT assets, ensuring that all hardware and software assets are catalogued, updated, and managed efficiently
- Service Catalog: Manage and maintain the Service Catalog in ServiceNow, ensuring that IT asset-related services are accurately represented and aligned with business needs
- Configuration Management
- CMDB Management: Ensure that the Configuration Management Database (CMDB) in accurately reflects the current state of IT assets and their relationships. This involves regular updates and audits to keep the CMDB synchronized with the physical and logical state of assets
- Configuration Items (CIs): Define, record, and manage Configuration Items (CIs) and their attributes within the CMDB, ensuring that all relevant information is captured and maintained
- Service Catalog: Manage and maintain the Service Catalog in ServiceNow, ensuring that IT asset-related services are accurately represented and aligned with business needs
- Compliance and Governance
- Regulatory Compliance: Ensure that IT asset management practices comply with internal policies and external regulations, such as licensing agreements and data protection laws
- Audit and Reporting: Conduct regular audits/governance and generate reports to verify compliance with asset management policies and standards, and to identify and address any discrepancies or issues; provide insights into asset performance, compliance, and utilization
- Data Analysis: Analyse data related to asset usage and performance, providing actionable insights and recommendations to improve asset management practices
- Financial Management
- Cost Management: Monitor and analyze the total cost of ownership (TCO) for IT assets, including acquisition, maintenance, and disposal costs. Use ServiceNow to track financial aspects and budget allocations for IT assets
- Budgeting and Forecasting: Assist in budgeting and forecasting for IT asset expenditures, ensuring alignment with financial plans and resource allocation strategies
- Vendor and Contract Management
- Vendor Relations: Manage relationships with vendors and suppliers, ensuring that contracts are negotiated and maintained in accordance with asset management policies
- Contract Compliance: Monitor compliance with vendor contracts and service level agreements (SLAs), addressing any issues related to asset provisioning or performance
- Incident; Problem & Change Management
- Incident Resolution: Collaborate with IT support teams to address incidents related to IT assets, ensuring that issues are resolved in a timely manner and that asset-related problems are documented and analyzed
- Service Integration: Integrate asset management practices with other ITIL processes, such as Incident Management, Change Management, and Service Request Management, to ensure cohesive and effective service delivery
- Problem Management: Identify and analyze recurring problems related to IT assets, implementing solutions to prevent future occurrences and improving asset reliability
- Change Implementation: Support the Change Management process by evaluating the impact of changes on IT assets, ensuring that changes are documented and implemented with minimal disruption
- Change Records: Maintain accurate records of changes to assets within the ServiceNow platform, including updates to asset configurations and status
- Process Improvement
- Best Practices: Implement ITIL best practices for asset management, continually seeking opportunities to improve processes and enhance efficiency
- Continuous Improvement: Utilize feedback and performance data to drive continuous improvement in asset management processes and practices

You will be successful in this role if you have:

Other Requirements

- Bachelor's degree in any discipline
- Must have 6-7years of progressive experience in the required field
- Excellent written and verbal communication skills in English
- Ability to work in a high energy and high intensity environment to meet and discuss topics with client stakeholders, supporting & delivering solutions across regions & minimal manager oversight

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