Customer Relationship Manager

4 days ago

Firozabad UP IN Transparent Overseas Full time

Job Title Customer Relationship Manager CRM Location Firozabad Industry Manufacturing Experience 2 Years Vacancies 2 Qualification UG Students BBA BMS preferred Company Transparent Overseas Employment Type Full-Time Permanent Company Overview Established in 1996 Transparent Overseas is a leading manufacturer and exporter of handcrafted glass decorative items We are known for high-quality craftsmanship premium designs and global export standards Our team of skilled artisans and professionals ensures that every product reflects creativity attention to detail and excellence We are seeking an experienced Customer Relationship Manager CRM who can manage client communication resolve inquiries and ensure a smooth customer service experience The ideal candidate must have excellent English communication skills and a strong understanding of customer management processes Key Responsibilities Establish and maintain positive relationships with existing clients Respond promptly and efficiently to customer inquiries Identify opportunities to improve the customer experience and share insights with relevant teams Analyze customer data to identify trends and support CRM strategy improvements Collaborate with internal teams marketing sales logistics production merchandising to enhance the customer journey Manage customer interactions through email phone and social media channels Support customer retention initiatives loyalty programs and client follow-up activities Monitor customer feedback and suggest improvements in products and services Stay updated with industry trends and CRM best practices Education Requirements Bachelor s degree in Marketing Business Administration Communication or relevant field BBA BMS preferred Postgraduate candidates may also apply Experience Requirements Minimum 2 years in a customer-facing role Proven experience in customer relations account management or CRM processes Strong problem-solving and time-management skills Fluency in English is must Excellent communication interpersonal and coordination skills Ability to collaborate effectively with cross-functional teams Soft skills patience adaptability empathy and customer-first mindset Job Type Permanent Pay From 15 000 00 per month Work Location In person

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