Operations Processing Associate

2 weeks ago

Gurgaon, Haryana, India NTT DATA Full time

Activities Performed Commissioning De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North-America and Global Conduct Audit Compliance checks to ensure accuracy of data captured by the installed security products by reviewing video-recordings Correct settings and configuration of New and Existing cameras remotely Investigate and resolve data or account discrepancies Escalate issues in a timely manner to a supervisor - when unable to resolve understand customer request issues Demonstrate good interpersonal and customer relationship skills Document all activities and actions required to successfully resolve customer issues Provide efficient and courteous service to customers at all times Apply in-depth knowledge of systems and operations in support of assigned customer group Required Experience and Qualification Open to work in 24 x 7 environment specially US shifts 6 months of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution 6 months of experience using Windows PC applications including MS Office which require use of keyboard screen navigation and awareness of internet Strong attention to detail time management and organizational skills Ability to communicate oral and written effectively to exchange information with our client Graduate in any stream Should be working from Delhi NCR region in current WFH situation Typical Years of Experience Typically requires 1-3 years relevant experience Required schedule availability for this position is Monday-Friday 11 00am to 09 00pm IST The shift timings can be changed as per client requirements Additionally resources may have to do overtime and work on weekends basis business requirement

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