Lead Specialist

3 weeks ago

Mumbai, India Oliver Wyman Full time

Job Description We will count on you to: - Receive claim notices from US advocates and promptly notify relevant markets through the Operations team. - Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim. - Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets. - Proactively review all claims (new and old) and establish a plan of action to achieve a favourable claims resolution. - Verify claims in accordance with the terms and conditions of the policy. - Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process. - Provide regular and comprehensive status reports to account executives and claims managers. - Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems. - Develop PowerPoint presentations for internal and external stakeholders. - Chase for payments from insurers once claims have been approved to ensure prompt financial resolution. - Ensure that the MClaim file is closed correctly, and all necessary documentation is completed. - Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution. - Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making. What you need to have: - 7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data. - Graduate or master s in commerce or business administration or any equivalent education programme in Insurance domain. - Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations. - Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction. - MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency. - Strong verbal and written communication skills - excellent email writing skills. - Must be comfortable with working on new age data management tools

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