University Engagement Manager

1 week ago

Gurgaon, Haryana, India CollegeDekho Full time
Job Description

Job description

As a University Engagement Manager, you will play a pivotal role in fostering positive relationships between the university and external stakeholders, with a primary focus on managing student walk-ins, maintaining client relationships, invoicing preparation, handling escalations, collections, and student outreach. This dynamic role requires a combination of interpersonal, organizational, and communication skills to ensure a seamless interaction between the university and its various partners.

Key Responsibilities:

University Relationship Management:

Cultivate and maintain strong relationships with external universities and partners.

Cultivate partnership with the university owner and mine for new degree partnerships

Cultivate partnership with the admissions team for smooth fuinctioning of admission process between collegedekho and the university

Act as a liaison between the university and collegdekho to address their needs and concerns.

Student Walk-ins Management:

Coordinate and oversee student walk-ins at the university, providing information and assistance to prospective students.

Ensure a welcoming and informative environment for students and visitors.

Coverting leads into admissions in the collegedekho partneered degree programme. Should be able to manage sales targerts for admissions

Should have experience in a CRM and should ensure timely reporting of admissions done including keeping the right documentation from the student Student reporting post admissions

Take responsibility of reporting of students to the campus before the start of the programme.

Ensure constant connect with the admitted students with content, conversations and counselling to facilitate reporting.

Should be able to clear parent doubts, conflicts in terms of fee payment, loans etc. Academic understanding and support

Be the connect between the central academic team and the university academic team of each university.

Have an understanding of the university credit systems, semester and subject mapping in a curriculum according to UGC regulations

Invoicing support and collection:

Support the finance team in student count, invoice management and collection

Collaborate with the finance department to ensure accuracy and timeliness of invoicing

Ensure timely collection of money against invoices raised to the university.

Monitor and manage the collection of fees and payments from clients and students.

Implement strategies to ensure timely and complete payment collections.

Handling Escalations:

Address and resolve issues and concerns escalated by students, clients, or other stakeholders.

Work collaboratively with relevant departments to find effective solutions.

Student Outreach and engagement:

Develop and execute outreach programs to attract and engage potential students.

Collaborate with marketing and admissions teams to enhance student engagement effort.

Qualifications:

A post graduadegree in management is preferred. Bachelor&aposs degree in business administration, communication, education or a related field.

Proven experience in client relationship management and customer service.

Strong admissions experience with university and ability to do sales management and reporting independently

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Familiarity with invoicing processes and financial management.

Problem-solving skills and the ability to handle escalations effectively.

Prior experience in a university or educational setting is a plus.

Key Competencies:

Sales Management and account management

Relationship Building

Communication and Interpersonal Skills

Organizational and Time Management

Problem Solving

Financial Acumen

Customer Service

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