Only 24h Left: Customer Support Executive/CRM

3 weeks ago

Hyderabad, Telangana, India VIRINCHI TECHNOLGIES Full time
Job Description

Job description

Immediate openings for Customer Relationship Management (CRM) for Virinchi Peoples Hospital

Customer Support Executive/Customer Relationship Executive

Experience: 1+ Years preferably from the healthcare industry

Industry: Healthcare

Shift: General Shift

Position: Permanent/Full Time

MOI: - 2 rounds of interview - F2F

Note: CANDIDATES WITH HEALTHCARE EXPERIENCE ARE PREFERED.

Job Summary:

- As a Customer Relationship Executive in the healthcare sector, you will play a pivotal role in ensuring an exceptional patient experience, managing inquiries, and providing support services across various communication channels. You will work collaboratively with healthcare professionals to ensure the smooth coordination of patient care and services, offering personalized assistance to meet their needs.

Key Responsibilities:

- Provide excellent customer service by addressing patient inquiries, concerns, and requests via phone, email, or in person.
- Manage patient appointments, provide information on healthcare services, and assist with billing or insurance-related queries.
- Ensure timely and effective resolution of patient issues, escalating cases when necessary.
- Maintain patient records, update relevant information, and follow up on pending tasks.
- Collaborate with healthcare teams to ensure seamless communication between departments and efficient patient care.
- Conduct follow-up calls to ensure patient satisfaction and address any unresolved issues.
- Handle emergency or urgent inquiries, ensuring appropriate escalation to relevant personnel.
- Provide guidance to patients regarding healthcare services, insurance claims, and medical procedures.
- Adhere to privacy policies and confidentiality standards in handling patient information.
- Maintain an up-to-date knowledge of healthcare services, policies, and procedures.

Qualifications & Skills:

- Minimum of 1 year of experience in a customer service or relationship management role,preferably in healthcare
- Strong communication and interpersonal skills
- Problem-solving skills and the ability to remain calm in high-pressure situations
- Ability to work in a fast-paced environment with a focus on patient-centered care
- Availability to work in rotational shifts, including evenings, nights, and weekends
- A basic understanding of healthcare terminology and procedures is a plus.

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