Manager Client Onboarding

Job Summary Operation role involves the onboarding transaction processing and service by ensuring qualitative and providing efficient turn around time Key Responsibilities Strategy Identifies and shares best practices with Head - Operation with a view to implementing standardized simplified and automated processes - capturing data once addressing cause not effect minimizing non value-added and duplicated activities reducing TAT maximizing paperless processing deskilling of activities in the area of sanction and disbursal file processing Business Constantly reviews and improve on service standards and SLA for all lending related products Brokers the interest and support of senior colleagues to further develop service levels Is transparent with the business when making cost benefits trade offs Record and share stakeholder errors feedback to better ratio of STP Processes Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations Participates in customer stakeholders meetings help structure deals and review attain benchmark service standards maintain cross border relationships Maintains service level agreement metrics on turnaround and accuracy Effective stakeholder engagement to understand and fulfill the needs of internal and external clients Uses metrics to drive decisions around service delivery improvements Maintains and improve service levels customer expectations People Talent Coordinate and get faster resolution internal stakeholders and external stake holders Lead through example and build the appropriate culture and values Set appropriate tone and work in collaboration with External Partners and Internal stakeholders Risk Management Ensures a no surprises culture - no failed audits Manages the maintenance of operational integrity throughout the unit Understands market practices awareness of local regulations group and business policies business standard procedures and best practices Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management Proactively identifies assesses and mitigates risk issues Timely substantiation of all accounts and reporting to finance Timely escalation of all incidents to appropriate authorities as per reporting framework Governance Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Ensure all process notes and policies are adhered Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the Standard Chartered Capital Ltd to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders CEO CFO CRO Compliance Finance GBS team Auditors Other Responsibilities Embed Here for good and Group s brand and values in Standard Chartered India Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Skills and Experience Experience in managing Branches for their needs Compliance PO creation Invoice Processing Knowledge of various Statutes MS-office word Power soft Power BI Problem Solving Planning Coordination Qualifications A Commerce graduate MBA with minimum 5 years of experience Preferred experience in Operations section of the bank Financial Institution About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 24435