Customer Support Executive

4 weeks ago

Mumbai India Good at Hiring Full time

Job Description Company: Zurich Kotak General Insurance (Goregaon East) Role Description As a Customer Care Inbound Voice Executive, your primary responsibilities will include: 1. Customer Inquiries: Responding to customer inquiries through various channels, including phone calls, emails, and chat, while consistently providing exceptional customer service. 2.Product Knowledge: Supplying accurate and timely information regarding insurance products and services, assisting customers in making informed decisions. 3. Issue Resolution: Effectively resolving customer issues and concerns in a professional manner, striving for service excellence. 4. Team Collaboration: Working closely with team members and other departments to ensure customer satisfaction and continuously improve the customer experience. 5. Record Maintenance: Maintaining detailed records of customer interactions and transactions using contact management tools and CRM software. 6. Positive Work Environment: Contributing to a positive and supportive work culture, promoting teamwork, and fostering a strong work ethic. Qualifications Any Graduate (10+2+3), Diploma Candidates Need Not Apply Shift Details: #Working Days : 6 Days a Week #Shift: 9 Hours (Between 8 AM 8 PM) #CTC : 1.5 Lakh (Minimum) 3 Lakh (Maximum), Hike Percentage: Up to 15%20% on Last Fixed CTC Requirement - Minimum 1 Year and Above - Criteria: 27 Years and Below - Language: English , Hindi Interested Next Steps >> 1. *Drop us your CV on: [Confidential Information] 2. *Fill the form via the link: https://lnkd.in/gw6gjbFH Lets Get You Placed #Hiringnow #CustomerSupport #CustomerService #CustomerServiceExecutive #Vacancy #Opportunities #Mumbai #JobAlerts #GoodatHiring #JobDescription #LatestJobs

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