Front Desk Manager

Location: Delhi Department: Operations Reports To: Cluster Manager / Regional Head – Operations Company: UniLiv – India’s Leading Premium Co-Living Brand Role Overview As the Front Desk Manager, you are the face of UniLiv at the property level. You will be responsible for ensuring a smooth, efficient, and premium living experience for all residents through proactive management of operations, maintenance, and resident satisfaction. You’ll coordinate between the CX, Operations, Maintenance, Housekeeping, Security, and F&B teams, ensuring that every UniLiv property in Delhi operates seamlessly and delivers the highest standard of service and hospitality. Key Responsibilities Resident Experience - Serve as the first point of contact for all residents and visitors. - - Handle check-ins, check-outs, room allocations, and inventory handovers. - - Ensure timely complaint resolution by coordinating with the CX and maintenance teams. - - Maintain a warm and professional front-desk experience aligned with UniLiv’s brand ethos. - - Track resident feedback and ensure satisfaction scores remain consistently high. - Operations & Property Management - Oversee the daily functioning of the property — including housekeeping, maintenance, and security. - - Conduct daily inspections and ensure cleanliness, hygiene, and readiness at all times. - - Maintain an up-to-date inventory log for all assets, consumables, and room items. - - Coordinate with vendors for maintenance, supplies, and AMC service follow-ups. - - Ensure compliance with brand SOPs, safety guidelines, and audit standards. - Communication & Coordination - Act as the property-level bridge between the CX team, Cluster Manager, and support departments. - - Update daily reports on occupancy, issues, and complaint status on Google Sheets or dashboard tools. - - Escalate urgent matters (safety, infrastructure, or resident concern) to the Cluster Manager immediately. - - Participate in weekly review calls with regional leadership. - Administration & Reporting - Maintain and share daily occupancy and rent collection reports. - - Manage petty cash and ensure vendor payments are properly documented. - - Track attendance and shift performance of on-ground teams. - - Prepare weekly audit and compliance reports for management review. - Team Supervision - Supervise housekeeping, maintenance, and front-desk staff. - - Conduct shift briefings, monitor punctuality, and ensure SOP adherence. - - Identify training needs and support team skill enhancement. - - Build a culture of ownership, hospitality, and problem-solving. - Qualifications & Experience - Graduate in Hospitality, Business Administration, or Management. - - 2–5 years of experience in co-living, hotel, hostel, or serviced apartment operations. - - Prior experience in front-office or property management preferred. - - Strong communication, multitasking, and interpersonal skills. - - Proficiency in Google Sheets, WhatsApp-based coordination, and complaint tracking systems. - Key Performance Indicators (KRAs) - Resident satisfaction and feedback scores. - - Complaint resolution time and SLA compliance. - - Property audit and hygiene ratings. - - Occupancy management and accuracy of reporting. - - Team discipline and SOP adherence. - Why Join UniLiv At UniLiv, we don’t just manage spaces — we build communities. You’ll be part of a dynamic team redefining the premium co-living experience across India, starting right here in Delhi.