Patient Relation Coordinator

19 hours ago

Kottayam KL IN ARDEN HEALTH CARE PVT LTD Full time

QUALIFICATION DEGREE HOSPITAL ADMINISTARTION MALE CANDIDATESONLY 2 4W DRIVING LICENCE MANDATORY FRESHERS CAN ALSO APPLY ROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATOR A Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients families and healthcare providers Their key roles and responsibilities include 1 Patient Advocacy Support Serve as the main point of contact for patients and their families Address patient concerns complaints and feedback in a timely and empathetic manner Ensure patient rights and confidentiality are upheld Educate patients about their healthcare journey including treatment plans and follow-ups 2 Communication Coordination Facilitate communication between patients physicians nurses and administrative staff Assist in scheduling appointments tests and follow-up visits Provide clear explanations of Company policies procedures and services Maintain accurate patient records and update relevant departments 3 Customer Service Experience Enhancement Monitor and improve patient satisfaction by collecting feedback and implementing improvements Develop strategies to enhance patient experience and comfort Work with management to implement patient-centred care initiatives 4 Conflict Resolution Problem-Solving Handle patient complaints and grievances professionally Mediate conflicts between patients and healthcare providers Work towards quick and effective resolution of patient concerns Report and escalate unresolved issues to higher management 5 Administrative Support Assist with patient registration documentation and consent forms Coordinate with billing departments to clarify patient queries Ensure compliance with healthcare regulations and company policies Prepare reports on patient satisfaction and issue resolution trends 6 Training Process Improvement Educate staff on patient relations best practices Identify areas for improvement in patient care and service delivery Participate in quality improvement initiatives 7 Room Arrangements Responsibilities Room Assignment Coordination Allocate rooms based on patient needs availability and medical requirements Coordinate with nursing teams for room readiness Ensure smooth admission and discharge processes Room Setup Maintenance Ensure rooms are clean well-equipped and prepared before patient arrival Arrange for special requests such as VIP rooms or additional patient needs Inventory Supplies Management Ensure patient rooms are stocked with essential medical and non-medical supplies Coordinate with the procurement team for timely replenishment Maintain a record of room supplies and usage Inventory check list inventory allocation deallocation reports Compliance Safety Ensure all patient rooms meet safety and hygiene standards Monitor infection control measures and report any issues Ensure adherence to policies for room allocation and occupancy Job Types Full-time Permanent Fresher Pay 13 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Schedule Day shift Weekend availability Supplemental Pay Overtime pay License Certification 2 4W LICENSE Required Location Kottayam Kerala Required Work Location In person

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