Urgent Engineer Senior Analyst

Process Automation Services - Engineering Lead Analyst As a bank with a brain and a soul Citi creates economic value that is systemically responsible and in our clients best interests As a financial institution that touches every region of the world and every sector that shapes your daily life our O T CIO teams are charged with a mission that rivals any large tech company Our technology solutions are the foundations of everything we do We keep the bank safe and provide the technical tools our workers need to be successful We design our digital architecture and ensure our platforms provide a first-class customer experience Our operations teams manage risk resources and program management We focus on enterprise resiliency and business continuity We develop coordinate and execute strategic operational plans Essentially Enterprise Operations Technology re-engineers client and partner processes to deliver excellence through secure reliable and controlled services Citi Technology Infrastructure provides the critical technical foundation for Citi s operations and is responsible for delivering IT solutions scalable infrastructure services and secure capabilities while creating a trusted customer experience and enabling Citi s workforce to be the best for our clients Making the bank simpler greener and better connected while powering it with trusted well-secured platforms and data and automating policy enforcement through code are all at the heart of our refreshed global strategy Data Quality Simplification Environmental Stability Automation and Service Excellence are the key pillars and priorities on our strategic journey The Chief Technology Office plays a critical role in fulfilling the firm s commitment to safety and soundness by ensuring Citi delivers efficient and high-quality solutions and technologies coordinating foundational macro technology strategies ensuring Citi s readiness to safely leverage modern technologies and making Citi a competitive destination for the best technical talent Process Automation Services plays a critical role in automation by enabling Citi businesses globally with the secure tools and platforms Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life backgrounds and origins We foster an environment where the best people want to work We value and demand respect for others promote individuals based on merit and ensure opportunities for personal development are widely available to all Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride If you are a problem solver who seeks passion in your work come join us We ll enable growth and progress together Process Automation Services Engineering Lead Analyst The Process Automation Services Engineering Lead Analyst position is responsible for Infrastructure Architecture and Business enablement for platforms hosting Process Automation initiatives As part of the responsibility the analyst will enable the required architecture for Infrastructure and guidelines for business enablement on Windows Servers hosting Robotics Processing Automation RPA Open Source Xceptor Linux Servers hosting applications such as Appian Boardwalk and other products that are certified for use under the Process Automation Services space The overall objective of this role is to be an Infrastructure Architecture and product SME in server but also have a strong foundation in all technologies that impact desktop server Responsibilities Enable engineering initiatives of standardizing environment build configuration processes Enable Engineering Product certifications Infrastructure Configuration Business enablement Infrastructures build usage certifications for on-prem Windows Linux infrastructure or containerized environment Enabling Infrastructure improvement Architecture Usage Monitoring Alerting Product features Infrastructure build product configuration automation using Ansible Driving productivity recommending improvements remediation and operational excellence using quality methodologies to identify opportunities for improvement Work closely with other Citi internal technology teams to ensure robustness scalability and global applicability of solutions Work with project teams and developers to ensure those teams understand compatibility with desktop and server platforms Identify and proactively resolve issues that could impact system performance reliability and usability to enable resilient operational environments Persuade and influence others through strong and comprehensive communication and diplomacy skills Create and contribute to processes for missing or new solutions that are implemented due to gaps Enable operations to resolve issues on Windows and Linux with Root Cause Analysis RCA including creation of proactive measures to audit and remediate issues from occurring Automating team s manual work through scripting automation Write Run Books Knowledge Base articles and Confluence pages for lower-level teams or business users and conduct effective workshops training sessions Risk Compliance reviews of Vulnerabilities EOVS Standardize modernize and optimize operational processes The role currently provides a 24 7 coverage On-call shifts will be scheduled on a rotational basis It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects This role will be for various shifts and will be adjusted by manager as needs arise Qualifications Technology Set Server Cloud 7 years of relevant experience is enabling on-prem Windows Linux platform with experience in containerized open-shift or cloud infrastructure setup and maintenance as a Level 3 expert Experience in troubleshooting maintenance of applications on Windows Linux servers or containerized open-shift or cloud infrastructure with interest in growing in Infrastructure architecture and middleware responsibilities Experience in enabling and maintaining products on Windows Linux infrastructure with exposure to containerized open-shift or cloud infrastructure Experience with automation or lo-code technologies Automation Anywhere Appian Boardwalk or other automation technologies Expert hands on scripting experience with PowerShell Python Linux Scripting Ansible etc Experience is setting up Application Monitoring implementation AppDynamics Splunk etc Must have Linux app server Apache Tomcat etc and Linux shell script troubleshooting experience Experience with the entire software development lifecycle SDLC and CI CD pipeline tools Hands-on experience with tools like ServiceNow and JIRA Schedulers Autosys etc IT Support based qualifications training Patch Management Critical Competencies Strong verbal and written communication Must have worked on identifying and driving process service improvement automation opportunities and customer improvements Must have experience working in Scrum methodology Learn and able to adapt to changing environment Willing to learn and have a can do attitude Ability to perform complex and varied assignments in support of the team s scope of work Experience working in Financial Services or a large complex and or global environment Analytical diagnostic thinking and experience with data analysis tools and methodologies Planning multi-tasking and prioritization skills Team-oriented and collegial approach to addressing challenges Strong people process and business focus ITIL certified Scrum certified Being part of a team you will be expected to work un-supervised and manage your workload effectively Strong communication skills Good interpersonal and teamwork skills About Citi Citi the leading global bank has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions Citi provides consumers corporations governments and institutions with a broad range of financial products and services including consumer banking and credit corporate and investment banking securities brokerage transaction services and wealth management Additional information may be found at Twitter YouTube Blog Facebook LinkedIn Job Family Group Technology Job Family Systems Engineering Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster