General Manager

Job Title: General Manager / Deputy General Manager – Talent Acquisition

Location: Hyderabad

Digitide is an AI-first, digital-native solutions provider. We are focused on enabling enterprise success through comprehensive digital transformation. Our expertise encompasses Digital IT Services, Platforms, Business Processes, and Cloud Infrastructure, offering cutting-edge and scalable technologies that drive business efficiency, enhance customer experience, and grow customer revenue. Digitide specializes in delivering end-to-end IT and business process services tailored to meet the complex needs of industries such as insurance, finance, and healthcare.

Job Summary:

As a Talent Acquisition Specialist for Bulk Hiring in the BPM (Business Process Management) sector, you will be responsible for end-to-end recruitment of large volumes of candidates for voice, non-voice, and back-office operations roles. You will partner with business stakeholders, hiring managers, and external agencies to ensure timely and quality hiring to meet ramp-up and attrition backfill needs. This role demands high-volume sourcing, screening, and onboarding efficiency while maintaining a strong candidate pipeline and enhancing employer branding across hiring channels.

Roles and Responsibilities:

1. End-to-End Bulk Hiring Execution

- Manage the full recruitment cycle for high-volume or bulk hiring requirements.
- Source, screen, interview, and shortlist candidates for various entry-level and mid-level roles.
- Coordinate assessment rounds and drive large-scale interview processes efficiently.

2. Sourcing and Pipeline Building

- Use multiple sourcing channels such as job portals, referrals, social media, walk-ins, and staffing partners to generate candidate pipelines.
- Maintain and update candidate databases and talent pools for future hiring needs.

3. Stakeholder Management

- Collaborate closely with business leaders and hiring managers to understand manpower plans and hiring priorities.
- Maintain regular communication with internal stakeholders to provide hiring updates and manage expectations.

4. Recruitment Operations

- Schedule and coordinate interviews with speed and accuracy.
- Ensure accurate documentation, offer rollout, and joining formalities for selected candidates.
- Handle large volumes of offer letters, follow-ups, and joining confirmations.

5. Candidate Experience

- Provide a positive and professional experience to all candidates during the hiring process.
- Resolve candidate queries promptly and ensure timely feedback.

6. Vendor Management

- Liaise with external recruitment agencies and staffing vendors to meet bulk hiring targets.
- Track vendor performance, quality of profiles, and service levels.

7. Compliance and Documentation

- Ensure adherence to hiring guidelines, background verification, and audit norms.
- Maintain accurate records of hiring activities and documentation as per internal policies.

8. MIS & Reporting

- Maintain dashboards and generate daily/weekly/monthly hiring reports.
- Track recruitment metrics such as TAT, source mix, offer-to-join ratio, and attrition trends.

9. Process Improvement

- Identify gaps in the hiring process and suggest improvements to reduce TAT and enhance quality.
- Contribute to employer branding efforts for mass hiring campaigns (e.g. job fairs, campus drives, referral drives).

Key Skills and Competencies:

- Strong expertise in volume hiring and TA strategy
- Proven leadership managing large TA teams
- Bulk / Mass hiring experience in managing domestic BPO operations
- Data-driven decision-making and use of HR tech platforms
- Ability to make sound and viable decisions
- Time management skills
- Excellent verbal and written communication skills
- Leadership and team management skills
- Data Analysis
- Excellent communication, negotiation, and planning skills

Preferred Experience:

- 15+ years in Talent Acquisition, with a minimum of 10 years in domestic bulk hiring

Why Join Us?

- Opportunity to shape the strategic direction of a leading organization.
- Work in a dynamic and fast-paced environment.
- Competitive compensation package and benefits.
- A collaborative and innovative corporate culture

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