Director of Operations

4 days ago

Hyderabad, Telangana, India CriticalRiver Inc. Full time
Job Description

The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company&aposs day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).

Job Summary:

The Global Director of Operations, Administration, Facilities, and Procurement is responsible for leading the strategic and operational management of administrative functions, facilities management, and procurement across the organizations global footprint. This senior leadership role ensures that operational processes, including the management of facilities, procurement, and administrative functions, are streamlined, cost-effective, and aligned with the organization&aposs business objectives. The role involves overseeing global teams, driving operational efficiency, managing vendor relationships, and optimizing resource allocation to support business growth and continuity.

Key Responsibilities:

Strategic Leadership and Oversight:

- Develop and implement global strategies for operations, administration, facilities management, and procurement to align with organizational goals and ensure operational efficiency.
- Lead and manage teams across multiple regions to deliver high-quality administrative, facilities, and procurement services.
- Oversee the creation and execution of operational plans, ensuring alignment with business strategies and compliance with internal policies and external regulations.

Facilities Management:

- Lead the global facilities management strategy, ensuring all office spaces, warehouses, and other physical locations are well-maintained, secure, and meet operational requirements.
- Oversee property management, including lease agreements, building maintenance, and safety standards across all regions.
- Coordinate with regional leaders to ensure that facilities are appropriately scaled to meet the needs of growing business operations.

Procurement and Vendor Management:

- Oversee global procurement activities, ensuring the efficient acquisition of goods and services that meet the organizations quality, cost, and delivery standards.
- Develop and manage relationships with key suppliers and vendors, negotiating contracts and monitoring performance to ensure that service level agreements (SLAs) are met.
- Establish procurement policies, ensuring compliance with regulatory standards and company guidelines while optimizing costs across regions.

Administrative Operations:

- Lead global administrative functions, including office support services, travel management, office supplies, and other essential services that ensure smooth day-to-day operations.
- Implement best practices for administrative workflows, optimizing productivity and reducing inefficiencies.
- Work closely with leadership teams across regions to understand operational needs and provide administrative support tailored to business requirements.

Budget and Resource Management:

- Develop and manage the budget for operations, administration, facilities, and procurement globally, ensuring cost-effective and efficient use of resources.
- Monitor and control operational expenditures, identifying opportunities to reduce costs while maintaining high levels of service and operational effectiveness.
- Ensure accurate forecasting, resource allocation, and financial reporting within the respective departments.

Compliance and Risk Management:

- Ensure that all facilities, procurement, and administrative activities comply with legal, safety, and environmental regulations across global operations.
- Lead risk management efforts related to facilities (e.g., security, health and safety), procurement (e.g., supplier risk), and administration (e.g., data security and confidentiality).
- Regularly review and update policies and procedures to mitigate risk and ensure compliance with local and international standards.

Performance Monitoring and Reporting:

- Develop and track key performance indicators (KPIs) to monitor the success of global operations, facilities management, procurement, and administration.
- Provide regular updates and performance reports to senior management on operational effectiveness, cost management, and overall team performance.
- Use data and analytics to assess operational efficiency, identify areas for improvement, and implement corrective actions as necessary.

Collaboration and Cross-Functional Support:

- Partner with senior leaders in HR, IT, Finance, and other departments to ensure seamless operations and support for business needs.
- Foster collaboration between global and regional teams, ensuring alignment of strategies, goals, and operational outcomes.
- Work closely with senior leadership to anticipate future business needs and plan for long-term growth, including scaling facilities and procurement strategies.

Leadership and Team Development:

- Lead, mentor, and develop high-performing teams across operations, administration, facilities, and procurement functions.
- Promote a culture of continuous improvement, innovation, and accountability within the teams.
- Provide guidance and training to regional and global teams to ensure they are equipped with the knowledge and tools to meet operational objectives.

Skills and Qualifications:

- Education:
- Bachelor&aposs degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Masters degree is preferred.
- Experience:
- Minimum of 10 years of experience in operations, administration, facilities management, and procurement, with at least 5 years in a leadership role.
- Proven experience managing global operations and overseeing facilities, procurement, and administrative functions across multiple regions.
- Strong background in vendor management, contract negotiation, and budget oversight.
- Technical Skills:
- Proficiency in procurement software, vendor management tools, and facilities management systems.
- Strong understanding of financial management, budgeting, and resource allocation.
- Experience with compliance and risk management in a global context.
- Leadership & Communication Skills:
- Excellent leadership skills with the ability to manage cross-functional and multi-regional teams.
- Strong verbal and written communication skills, with the ability to communicate effectively with senior executives, stakeholders, and global teams.
- Demonstrated ability to drive change and foster a culture of continuous improvement.
- Analytical & Problem-Solving Skills:
- Strong analytical skills, with the ability to assess complex situations, make data-driven decisions, and implement solutions.
- Excellent problem-solving skills with a proactive approach to resolving operational challenges.

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