Support Analyst Ii, Gsc, Grade Ii

Company ProfileOverviewSince year 2003 Oceaneerings India Center has been an integral part of operations for Oceaneerings robust product and service offerings across the globe This center caters to diverse business needs from oil and gas field infrastructure subsea robotics to automated material handling logistics Our multidisciplinary team offers a wide spectrum of solutions encompassing Subsea Engineering Robotics Automation Control Systems Software Development Asset Integrity Management Inspection ROV operations Field Network Management Graphics Design Animation and more In addition to these technical functions Oceaneering India Center plays host to several crucial business functions including Finance Supply Chain Management SCM Information Technology IT Human Resources HR and Health Safety Security Environment HSSE Our world class infrastructure in India includes modern offices industry-leading tools and software equipped labs and beautiful campuses aligned with the future way of work Oceaneering in India as well as globally has a great work culture that is flexible transparent and collaborative with great team synergy At Oceaneering India Center we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team Join us in shaping the future of technology and engineering solutions on a global scale Position SummaryPosition Summary and LocationThis position is office based primarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues The support is provided remotely via phone or email and sometimes through instant messaging Duties ResponsibilitiesDuties and Responsibilities xc2 xb7 Supports business users through remote access software while identifying researching and communicating on technical issues and driving them towards resolution xc2 xb7 Operate in 24x7 rotational shifts xc2 xb7 Responds to telephone calls emails for technical and functional support Technical support involves troubleshooting training report generation and fault logging of IT systems for end-users of business applications xc2 xb7 Functional support includes supporting internal IT teams by providing detailed documentation on tickets providing access to applications in production environment helping in processing security forms submitting application and network performance KPI xc2 xb7 Responsible for meeting defined service level agreement for resolving service requests and incidents from opening to closure xc2 xb7 Document track and monitor issues to ensure timely resolution of service center tickets Supervisory ResponsibilitiesThis position has does not have direct supervisory responsibilities Reporting Relationship xc2 xb7 Reports to Manager in Global Service CenterQualificationsQualifications Required- Bachelors degree preferably in computer science or equivalent education and experience - 1-3 years of IT support experience and or call center experience Windows 10 Support Linux - Good problem-solving skills and attention to detail - Excellent communication skills in English language - Able to work independently willing to work in rotational shifts Desired- Microsoft Cisco and ITIL certifications Knowledge Skills Abilities and Other Characteristics- Knowledge for Windows 10 OS Active Directory MS Office Applications O365- Teamwork Interpersonal skills- Analytical problem solving decision-making skills- Organizing planning skillsClosing StatementWorking ConditionsThis position is considered OFFICE WORK which is characterized as follows - Almost exclusively indoors during the day and occasionally at night- Occasional exposure to airborne dust in the workplace- Work surface is stable flat Career DevelopmentIn addition we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future As well as developing employees in a specific role we are committed to lifelong learning and ongoing education including developing people skills and identifying future supervisors and managers Every month hundreds of employees are provided training including HSSE awareness apprenticeships entry and advanced level technical courses management development seminars and leadership and supervisory training We have a strong ethos of internal promotion We can offer long-term employment and career advancement across countries and continents Working at Oceaneering means that if you have the ability drive and ambition to take charge of your future-you will be supported to do so and the possibilities are endless Equal Opportunity Inclusion xc2 xb7 Oceaneering provides equal employment opportunity to all applicants