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Cluster Manager

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Cochin Kochi Ernakulam, India Bigbasket Full time

Job Description Role & responsibilities Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores).Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. - Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L - Driving the Store Metrics in his cluster/Area OTD Complaints Write off On time picking etc. - Responsible for ensuring recruitment and managing attrition with the help of DM-HR - Manpower Planning - Initiatives to improve efficiency - Monitor and analyses the reports to achieve metrics - Rewards and Recognition - Coordination with Training team for new hiring as well as existing team - Vendor management Delivery Partners and Security, House keeping - Process Adherence - Competition Tracking - Work Environment and Safety Management