Senior Executive

4 days ago

Mumbai Maharashtra, India PURPLLE Full time

We are seeking a dedicated individual to fulfil the role of B2C Logistics The candidate will be responsible for ensuring smooth logistics operations effective communication and coordination with various stakeholders including vendors 3PL providers and internal teams The ideal candidate will possess regional knowledge good computer skills and excellent communication abilities Key Responsibilities B2C Operations 1 Coordinate all aspects of B2C logistics day-to-day operations including Last Mile Deliveries Middle Mile connections transportation planning route optimization carrier management and delivery scheduling 2 Oversee the fulfillment of customer orders ensuring accuracy timeliness and compliance with service level agreements SLAs 3 Data mining and analysis to churn out meaningful intelligence to improve Customer Delivery Experience 4 Analyze key performance indicators KPIs to evaluate the effectiveness of logistics operations and identify areas for improvement 5 Develop and maintain relationships with third-party logistics providers carriers and other vendors to negotiate contracts resolve issues and optimize service levels 6 Regional Knowledge Familiarity with Indian topography roads and transportation routes to facilitate efficient logistics operations 7 Communication and Coordination Effective communication and coordination with different logistics stakeholders to ensure seamless operations 8 Resolving Pickup and Drop Issues Prompt resolution of any issues related to pickups and drops to minimize disruptions in operations Field Visit Regular visits to B2C B2B vendor Hubs DCs for understanding callouts addressing concerns and building strong relationships Competencies 1 Willingness to address emergencies in non-working hours 2 Basic Logistics Knowledge Understanding of basic logistics principles and processes to facilitate smooth operations 3 Stakeholder Management Skilful management of relationships with various stakeholders involved in the logistics chain 4 3PL Management Oversight of third-party logistics providers to ensure adherence to service level agreements and quality standards 5 Vendor Performance Management Monitoring and evaluating vendor performance to drive continuous improvement Qualifications Bachelor s degree in Logistics Supply Chain Management Business Administration or a related field Engineering preferred Prior experience in logistics operations or warehouse management preferred Excellent communication interpersonal and problem-solving skills Proactive attitude and ability to work effectively in a fast-paced environment

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