Customer Support Executive Jobs Opening in Epma Infotech Pvt Ltd at Mysore Road, BangaloreLess

Job Title: Customer Support ExecutiveLocation: Bangalore (On-site) Type: Full-time | US Shift | Freshers & Experienced Salary: ₹12,000 – ₹18,000/month Requirements: Good communication skills in English Flexible to work night shifts Willing to learn (training provided)Apply Now - call/whatsapp-Key Responsibilities 1. Handling Customer Inquiries Respond promptly to customer queries through multiple communication channels (phone, email, chat, social media). Provide accurate product or service information to customers. Understand customer needs and guide them toward suitable solutions. 2. Complaint Resolution Listen actively to customer concerns, empathize, and provide appropriate solutions. Record and track complaints in the company’s CRM system. Escalate complex issues to higher authorities or technical teams when necessary. 3. Order & Service Support Assist customers with order placement, tracking, and delivery updates. Guide customers through payment processes, returns, and exchanges. Ensure timely resolution of service-related issues. 4. Customer Relationship Management Maintain a positive and professional relationship with customers. Follow up with customers after issue resolution to ensure satisfaction. Maintain detailed records of interactions for future reference. 5. Knowledge of Products & Services Stay updated on company offerings, pricing, promotions, and policies. Provide product demonstrations or troubleshooting guidance when necessary. Recommend products or services that meet customer needs. 6. Coordination with Internal Teams Work closely with sales, technical, and operations teams to resolve issues. Share customer feedback with the management to improve services. Collaborate on process improvements that enhance customer experience. 7. Data Entry & Reporting Update CRM systems with accurate customer interaction details. Maintain customer service reports for performance tracking. Identify recurring issues and suggest preventive measures. 8. Adhering to Quality Standards Follow company protocols, scripts, and service quality guidelines. Maintain professionalism in tone and language at all times. Meet performance targets such as first call resolution, response time, and customer satisfaction scores. 9. Upselling & Cross-Selling  Identify opportunities to promote relevant products or services. Suggest upgrades or add-ons to enhance customer experience.Skills and Competencies 1. Communication Skills Clear verbal and written communication in English and local languages. Active listening skills to fully understand customer needs. Ability to explain complex information in a simple manner. 2. Problem-Solving Ability Analytical thinking to quickly identify root causes of issues. Creativity in finding effective and customer-friendly solutions. 3. Empathy and Patience Understanding and addressing customer concerns with compassion. Remaining calm and polite, even in challenging situations. 4. Technical Skills Basic computer literacy (MS Office, CRM software, email handling). Familiarity with ticketing systems like Freshdesk, Zendesk, or Salesforce is an advantage. 5. Multitasking and Time Management Ability to handle multiple customer queries simultaneously. Efficiently manage time to meet service-level agreements (SLAs). 6. Attention to Detail Ensuring accuracy in data entry, order details, and information shared. Avoiding errors in customer communications. 7. Sales Orientation (If Required) Ability to identify upselling or cross-selling opportunities. Persuasion skills to encourage customers to consider additional offerings. 8. Teamwork Collaborating effectively with colleagues to resolve customer cases. Sharing insights and assisting teammates when required. 9. Adaptability Flexibility to work with changing processes, tools, and schedules. Quick learning ability to handle new products or services. 10. Professionalism Maintaining a positive and helpful attitude at all times. Adhering to company ethics and confidentiality guidelines.More information about this Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive jobWhat are the job requirements to apply for this Customer Support Executive job position? Ans: A candidate must have a minimum of fresher as an Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive position? Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)