Senior Principal Consultant-OFSAA Support

4 weeks ago

Bengaluru India Oracle Full time

Job Description As an L3 Support Analyst, you will take ownership of high-priority application incidents, provide technical leadership, and deliver permanent solutions for OFSAA implementations post go-live. You will lead RCA efforts, troubleshoot complex issues, and contribute to the continuous stability and enhancement of critical financial systems used by global banks. This is a highly visible role requiring strong hands-on experience in OFSAA, Oracle technologies, and production support. 3. Key Responsibilities - Act as the primary escalation point for application incidents, especially Severity 1 issues. - Analyze and resolve complex production issues by working across L1/L2/L3, development, and QA teams. - Lead Root Cause Analysis (RCA) and implement corrective/preventive actions. - Debug and monitor OFSAA batch processes, application logs, and backend services. - Participate in ITIL-aligned processes such as Incident, Problem, and Change Management. - Design and verify deployment plans, including rollback and recovery strategies. - Maintain and contribute to documentation for known issues and troubleshooting procedures. - Support client interactions and audits related to production environment compliance. - Enhance monitoring/alerting frameworks to improve system observability. - Participate in on-call rotations to support 24/7 system availability. 4. Qualifications & Skills Mandatory: - Bachelor's degree in Computer Science, IT, or related field. - 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain. - Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions. - Strong experience in data modelling concepts, debugging, and triaging technical issues. - Experience managing Severity 1 incidents, production deployments, and patch support. - Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS). Good-to-Have: - Hands-on experience in OFSAA product development or implementation. - Experience leading small teams (e.g., L1/L2) in a support environment. - Exposure to ETL tools, data pipeline workflows, and batch job scheduling. - Strong documentation skills and a proactive approach to knowledge sharing. - Familiarity with IT audit requirements and compliance best practices. 5. Self-Assessment Questions Please reflect on the following questions to assess your alignment with the role. Answering Yes to most of these indicates a strong fit: 1. Do I have 5+ years of experience in L3 production support for OFSAA or similar products 2. Have I independently handled Severity 1 issues in a live production environment 3. Do I have strong hands-on skills in writing and optimizing Oracle SQL/PLSQL queries 4. Am I familiar with ServiceNow or My Oracle Support for managing incidents 5. Do I understand data modelling fundamentals such as tables, views, indexes, and relationships 6. Am I open to working in shifts and participating in an on-call support rotation 7. Have I participated in or led RCA documentation and patch deployment activities Career Level - IC3

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