Senior Principal Consultant-OFSAA Support

Job Description

Senior Principal Consultant-OFSAA Support

Location: Bengaluru, Karnataka, India
Job Identification: 310397
Job Category: Consulting
Posting Date: 10/07/2025, 02:35 PM
Role: Individual Contributor
Job Type: Regular Employee
Does this position require a security clearance? No
Years: 3 to 5 years
Applicants: Less than 10 applicants
Additional Info: Visa / work permit sponsorship is not available for this position
Language Requirements: Applicants are required to read, write, and speak English

As an L3 Support Analyst, you will take ownership of high-priority application incidents, provide technical leadership, and deliver permanent solutions for OFSAA implementations post go-live. You will lead RCA efforts, troubleshoot complex issues, and contribute to the continuous stability and enhancement of critical financial systems used by global banks. This is a highly visible role requiring strong hands-on experience in OFSAA, Oracle technologies, and production support.

Responsibilities Key Responsibilities

• Act as the primary escalation point for application incidents, especially Severity 1 issues.
• Analyze and resolve complex production issues by working across L1/L2/L3, development, and QA teams.
• Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Debug and monitor OFSAA batch processes, application logs, and backend services.
• Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
• Design and verify deployment plans, including rollback and recovery strategies.
• Maintain and contribute to documentation for known issues and troubleshooting procedures.
• Support client interactions and audits related to production environment compliance.
• Enhance monitoring/alerting frameworks to improve system observability.
• Participate in on-call rotations to support 24/7 system availability.

Qualifications & Skills Mandatory:

• Bachelors degree in Computer Science, IT, or related field.
• 5 years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).

Good-to-Have:

• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

Self-Assessment Questions

Please reflect on the following questions to assess your alignment with the role. Answering Yes to most of these indicates a strong fit:

• Do I have 5 years of experience in L3 production support for OFSAA or similar products?
• Have I independently handled Severity 1 issues in a live production environment?
• Do I have strong hands-on skills in writing and optimizing Oracle SQL/PLSQL queries?
• Am I familiar with ServiceNow or My Oracle Support for managing incidents?
• Do I understand data modelling fundamentals such as tables, views, indexes, and relationships?
• Am I open to working in shifts and participating in an on-call support rotation?
• Have I participated in or led RCA documentation and patch deployment activities?

Qualifications

• Career Level - IC3
• Required Skills:
  • Experience in OFSAA Implementation / product support / development
  • Handled Severity 1 issues and has worked in shifts
  • ITIL-based processes
  • Preferably worked in Banking Support Projects in L2/L3 capacity
  • Service Level Management
  • Experience in client handling, RCA writing, production / Patch deployment

About Us

As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Locations: India
BENGALURU, KARNATAKA, India

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